park regency ( A four star classified hotel) — Hotel in Kerala

The check-out experience was terrible. The owner was very rude and was asking us to pay Rs 2000 in fines for a very small food stain on a bedsheet. He was even threatening to close the gates and said he won't let us leave. Just horrible customer service.

Edit: In response to the comment by the hotel.

What do you mean by "disturbance"? No complaints about disturbance were conveyed to us while we were in the hotel, but now all of a sudden you are bringing this up. It clearly means you are just hallucinating trying to negate our review. Also, you can cook Maggi in kettles, we do this in our personal kettles all the time. They are easy to clean. I noticed how you didn't respond to the bedsheet stain that i addressed earlier in the comment. You guys were literally asking us to pay almost as much as the room price itself in fines. It clearly shows that you know what you did was wrong and now you are just trying to preserve your fake reputation and ego. Also, you dare bring up us threatening you with negative reviews, lol. You were literally saying that you will close the hotel gates and won't allow us to leave. That's a literal kidnapping/hostage threat.

This is my message to all the people who see this review, never ever go to this hotel because of the dumb egotistical owner/manager whatever he was. The guy has zero idea of how to run a business and how to...

The rooms were nothing like in the pictures. The bed sheets were dirty, the walls were falling apart, and the staff was snarky about it. Big cockroaches were spotted in the suite room. The staff was not accommodating at all and this is probably the worst hotel in that area. Don't fall for the 4-star badge, not even...

Our stay at Park Regency Hotel was top-notch! The staff was attentive and friendly, the place was well looked after, and the fact that it's affordable is a big win. The food was delicious, making our overall experience fantastic. Highly recommended, especially for those...