Saya Grand By Treat — Hotel in Maharashtra

We had a lot of issues with this place, and I wouldn't recommend this at all.

First, the location is absolutely garbage, up until you enter the place(it still looks bad when you just enter).

I paid around ₹40k for 2 nights, and it was so disappointing that we left after the first night, with no refund or even any effort from the staff or the management to address our feedback..

The 20k/night room has a bathtub in the room as a gimmick, but no place to hang towels, put down a mat, or anything. The faucets attached to the tub leaked, and didn't have proper flow of water. The area in front of the bathroom and the tub had a depressed section on the floor, with sharp edges — a nightmare for accessibility.

The bed was the one of the most uncomfortable beds I have slept on, ever. Apart from the mattress, the bed frame was unfinished with visible plywood edges.

The overall decor and furnishing of the room was tacky and gaudy. The tv was a 32 inch lcd, so far from the bed that there is no way of watching it comfortably.

There is one desk, one armchair, and one pouffe to keep your feet. If you order in-room dining, there is no place to keep or eat the food.

The pool was okay, but the overflow drain across the pool and the area around it looked unfinished and dirty. There was no way to turn the lights on near the pool without calling the front desk.

The light switches are capacitive touch "smart" switches, but even switches with the same label do different things. Using a switch twice has no guarantee that the same thing will happen.

The food we ordered was okay, but the breakfast was a disaster. The milk in the coffee dispenser had gone bad, and he scrambled eggs were overcooked and watery. The bread and the cereal seemed okay.

Simply the worst experience in a hotel/resort in my life.

EDIT: The 5 star reviews seem to be from so called 'vloggers', youtube reviewers, travel bloggers, content creators and so on. These are extremely unreliable reviews.

P.S. : We were told that this is a 5 year old property. Some of these issues can be ignored for a property which is new, and is still working on finishing stuff. For a 5 year old property, this seems more like a front for something else, rather than a resort they're planning on...

Superb superb superb.... I am not over exaggerating on this... I had just a splendid stay at Saya Grand Resort, Thane. Firstly it's a huge property, perfect for staycations, marriages, social gatherings, fun parties etc etc. The property is that huge that they have buggies for going from room to restaurant or reception. The moment you enter this place it feels so warm and welcoming. Special mention to the staff at Saya Resort. From booking to entering to staying to room service to buggie service to food service everything was so smooth. Every staff member is so polite and helpful and super welcoming. The second USP of this resort are the pools. They have two pools. Both the pools are quite huge and well maintained. One of the pools you can order food and have it while in the pool. There is a seating arrangement in the pool. That was an amazing experience. The next USP were the different breeds of parrots we got to see at the resort. They were in cages but a treat to watch and hear them. I had booked a deluxe room but they upgraded my room and I got a premium room with bath tub in the room. That was so sweet of them. It was my husbands birthday so they had decorated the room with balloons and towels and also gave a complimentary cake.. Again this made our day so special. The room is huge with a balcony. Well built rooms and resort. The food was also too good. It was fresh and we had so many options to choose from. I can write many more things but this has got quite lengthy so ending it. Overall -Great resort -clean and huge rooms -Polite and warm staff -Amazing pools Must visit resort great food -Service was top notch Special mention to Anita from Reception. She was very sweet and...

I had booked this place for valentine's day and my experience was very very bad. Firstly i had booked the sky dining and once when we reached there they did not even had the bookings confirmed wherein i had paid full advance payment.Then somehow they were able to find my booking. I was booked for the slot of 8.30 to 9.30 but then they themselves changed the slot to 7.30 without even asking. Once you go up there they served us with dabeli nd one starter along with soft drink. The starter which they served was pathetic.After the sky dining i had booked a personal table for which they had charged me extra and they did mention that it would be a personal table but then to my surprise there was nothing personal as such,they had this planned for valentine with common decoration nd a six course meal was included. So i had thought of surprising my partner with this special decoration but then that too was a flop. Coming to their so called 6 course meal,there was no taste at all,the soup they served was prawn soup and trust me there was this stale taste which was coming from the soup. Not a single dish was even worth tasting. My overall experience was tooo bad for this place and i would never recommend anyone to visit this place. Also there is this co ordinator from their side whose name is Mr Neel Panchal,he had promised us big big things that there would be live music,couple games,dj but trust me there was none of these events.The entire place was too sad.They make you pay full payment in advance and then they stop taking cals and just fool...