Via Royal Inn NS - Hotel in Taluka, Pune — Hotel in Maharashtra

Horrible experience with this Hotel

I visited Pune to attend a Cyber security event and I booked Fabhotel only because it was the nearest option.

I made the booking for 3 days. P.S. I am attaching the hotel invoice.

On the day of arrival, my flight got delayed and I reached the hotel at around 12 am in the night.

The attendant checked me in and took the entire payment.

The horror story started when I went to my room. The room was full of small cockroaches. They were all over the place including at bed.

There was no water in the sink and there was a cigarette bud in the pot.

When I informed the attendant about the cockroaches, he said it couldn't be the case as they had done pest control 6 months ago only

Then I took him to the room and when he saw the cockroaches himself, he said I can see other rooms.

He showed me 10 rooms then and it was the same with every room. This is the first time in my lifetime I have seen hotel rooms in this condition.

I immediately decided not to stay and booked another hotel. Now, the mistake I made was I did not take photographs of the room or make any video.The attendant told me that if I cancel the room before 9 am tomorrow then I will get the full refund.

The next morning around 7.30 am I called FabHotel's call centre, one guy took all the details and said that they had noted my side of the story. Our ground staff will now visit the hotel and talk to the hotel staff to validate this.This will take some time and they will call me positively before 9 am.

I went to the event. I did not get any call. In the event, there were internet jammers and network issues, so I could not call the entire day.

In the evening when I came back and again called their call centre, I met a rude guy.He asked me to share the pics.

When I asked have your ground staff visited the hotel. He said - yes they visited and there is no such problem. And when I said - did you try to contact me in the entire day to communicate this? To which he did not reply and said we can't do anything now. At most, I could try to refund for the remaining nights that's 1 and that was also the guarantee.

The rooms were the worst and the customer support was worse than worst.

Also, it was written Free breakfast but attendant said they do not have any kitchen.

I have a horrible experience with FabHotels and now it's up to you to use your own judgement to...

This is a great place as a hotel, although a bit inside Sus Gaon. Sarang at the reception and all the room service staff are extremely courteous and helpful. Any request you have will be delivered in 5 mins. But the real deal in this place is that all the amenities that are promised online are actually provided in the room. The Ac works great The Wifi doesn't suffer low signal And when you switch on the tv, cable channels actually show up… including english and Hindi channels of all genre They have roadside parking for 2 and 4 wheelers. The rooms and washrooms are spic n span. Hot water is 24x7 And the room linen is cleaned and replaced every day They also have power backup which activates within 5 secs of a power cut

Apart from the frequent power cuts (which is beyond their control), The breakfast menu probably is the only thing they could improve upon. Its Pohe almost everyday and the tea/coffee is sweet as hell… even after requesting for less sugar in them. But i guess, this can be overseen as everything else about the hotel is Fab like its name.

Its not everyday that i rank a hotel so high… as I’m a pretty demanding customer. But this one deserves it big time. I wholeheartedly...

THERE WAS A FROG IN MY ROOM.

Don't fall for the good reviews, they are either paid or by the owner's friends or family.

I checked in, got a room, there were moths and cockroaches outside my room, I was like fine. I went inside, same the room had some alive some dead imsects, the bathroom wasn't even flushed and when I tried the flush didn't work, the staff didn't clean the room before handing it to me. The floor was smelling like garbage, literally garbage bag smell. They say breakfast included to lure you in but the manager told me breakfast service had been canceled forever. I found a FROG beneath my bed.

The pillows smelled like sweat, clearly hadn't been washed. Had to check out within 45 mins of checking in.

NOT...