Hotel Galaxy Inn — Hotel in Navi Mumbai

Dear Hotel Galaxy Inn Management,

I hope this message finds you well. I am a regular guest at your hotel and have always appreciated the service and cleanliness of the rooms provided. However, I feel compelled to share a less than satisfactory experience I encountered during my recent visit.

Upon check-in, I was met with an unwelcoming attitude from a staff member named Mr. Tiwari. His approach was quite arrogant and rude, which is not what I have come to expect from your esteemed hotel. This experience was disheartening and not reflective of the high standards of hospitality that Galaxy Inn is known for.

I believe feedback is essential for improvement, and it is in this spirit that I bring this matter to your attention. I trust that this is an isolated incident and not indicative of your hotel's customer service philosophy.

Thank you for taking the time to address this issue. I look forward to your response and to continued visits to your hotel, which I otherwise hold in high regard.

Warm...

Worst experience ever. they do not provide complementary drinking water in rooms. Washrooms were messy washroom door didn't close properly and no sanitaries were provided. Food was very mediocre considering the price. According to price rooms are very small and not at all worth it as location is too remote and weird. There is always this fear of something...

As yesterday we had a visit at in hotel, and according to the reviews and ratings we book hotel in comparison with others on online basis. But the actual experience was very poor. There was no light and inverter was also dead. As we had booked the room comparing the facilities like ac room and other room services. But we didnt experience good...