OTDC Panthanivas - Rambha — Hotel in Odisha

We booked a cottage for 2 nights (Cottage 5) in April'19. The Cottage is very big (2 rooms with one dressing room and bathroom is quite big) which is typically not required and hence one room (you can say a hall without AC) is not used. They had kept two beds in the room in case it is required to accommodate 2 more guests for which they separately charge. The room is okay but they do not come to clean the room unless you call them. The water drips from the AC outlet in the veranda and is some cottages you have chairs to sit in the Veranda while in others it is not available. You have to ask for it. TV was working okay but a facility catering largely to Bengalis did not have Bengali channels to watch. The food was okay. We had crab masala, prawn malai curry, parcey fish fry and rice. The cost looks reasonable. But don't venture after 10.30PM as its is closed. We came back from Puri at about 10.30PM and the restaurant staff told us that food is not available for serving as the time is us. We just wanted 2 glasses of milk and that was flatly refused. The bathroom is big and that's it. The staff are nice guys but they can prepare tea only after 7AM in the morning and that too after you go to the main block to request someone to make tea. Intercom was not working. The store keeper takes the key with him to his place and the tea availability depends on his arrival. They do not provide any tea making facility in the room which all hotels typically provide. Water has to be purchased. For 3750/- plus per day, the cottage is not worth the price. We did not use any boating facility as we drove to OTDC Barkul for visiting Kalijai temple. Other islands trip did not attract us as no birds were available. Breakfast is complimentary but the quantity is very small (4 pieces of small puris and potatoes swimming in the curry) (better to order few eggs extra). Another thing we noticed is that they switch off the refrigerator in the night and restart in the morning. The stuffs you eat from the refrigerator is unhealthy...

It is a govt run property situated at prime location but extremely poorly managed by the staffs who just don't care about the guests at all. It seems to me that the hotel is understaffed so when at peak time hotel gets full, the staffs have real difficult time managing everything. We had horrible experience there. Even after reaching at 12.30 pm, well past the check in time, we had to wait for 1 hour to get the room as only one staff was there to clean up all the rooms of the hotel. At restaurant, nobody bothers about the guests, though we ordered food one our before still had t wait for another 30 mins to get the food served , you have to remind the staffs multiple times before they actually served the food. Taste of the food is very very ordinary, just like roadside eatery. Boating facility also very limited, in second half of the day , they won't be able to provide boating facility as all the boats will be booked from the morning. At dinner time also, even after ordering food beforehand and multiple calls to the restaurant , food arrived after 1 hour and that too wrong items sent. In the morning boating time was given at 8 am but boat arrived 1 hour later. Just pathetic. We booked AC DR rooms, the room conditions were not good at all, water seepage problem, no towels provided, even after reminding the staffs that towel is missing, they casually said towels are wet so can't be provided. This is the attitude of a staff of hospitality business, as if they are doing charity by serving the guests. The view from the balcony is nothing great, only a tiny portion of the lake is visible from the rooms that too was obstructed by the coconut trees just outside the window. Check out also took over 30 mins as the reception staff was busy over phone. Overall had very poor experience and I would not recommend this place to anybody, specially in the peak times, in off time, when the hotel is empty then guests might get some service, otherwise better to...

I stayed in room no. 109 of Rambha Panthaniwas for few days from 18th January23. I found that in the dining hall, four seaters square tables were combined to create long tables for big groups. As a result, during lunch on 20th, I was forced to consume vegetarian food with my family seating by side by side with non vegetarian consuming people. I brought this incident to notice of manager, Sri.Santosh Samanta and requested him to separate tables, so that families and groups of two or four persons could eat saparately with due privacy. But, he failed to appreciate the issue and bluntly refused, saying, big groups of people often visit, and it was not possible for him to separate tables and then again to recombine from time to time . I told that it was done at multistarer hotels and resorts, depending on size of groups as privacy of guests was of paramount importance in hospitality industry. I told that I had seen, it was being done at Barkul PN during my stay there in last week. Afterall dining hall was not Guru ka langar and he could not expect to unknown people to consume various foods sitting side by side sacrificing all privacy. But, he flatly refused and asked me to take food in a side extension of the dining room with bad infrastructure and poor quality dining tables and chairs. His behaviour as well as way of talking with me was highly insulting and totally unbecoming of a manager for hospitality industry. I wondered, where manager himself lacked in skill in communication, how he could lead his staff to satisfy guests. I immediately contacted OTDC reservation at BBSR over phone. But the person over there told me to lodge complaint over email, as they were at the monent very busy with World Hockey at BBSR. I immediately lodged...