Pramod Convention and Club Resort — Hotel in Odisha

#HORRIBLE EXPERIENCE #

We had a horrible Experience and I don't think we will ever stay here again. The breakfast arrangement was such that out of 25+ dishes one of it was non veg and it was placed in the middle of all the food. First my spouse went and had breakfast and she had eaten it.

Then after an hour I went for breakfast and I also took it in the plate but thanks to a fellow travellers who are the same time inquired if there was any non veg item (as he was looking for one) and then the staff pointed out that there is one in the middle. I overheard that and immediately changed my plate.

Later in the day when my wife and I were chatting I shared this episode with her , at that time only she realised that she has accidently eaten a dish made up of fish. It was a brown color ball ..kind of looking bhajiya .

In our entire life we never even touched eggs and we ended up having non veg in Puri which is one of the 4 dhams. We will live in Guilt for rest of our lives and thanks to Pramod.

It didn't stop there. In the evening when we returned to hotel we asked to see Manager , the receptionist said he will come in morning so we shared the experience with chef. There was no sense of sincere regret or apology from their end when we shared this with them. He said it is difficult to move it separately as it requires some logistics changes (like induction etc)

When I was checking out, there was an elderly woman waiting for her room to be ready for check in. I chatted with her and came to know that she has exact similar experience 20 minutes ago. She had accidentally eaten non veg too.

So consider this.3 different adults from three different upbringing and background made same mistake in 24. Hours ...so it is pretty much possible that it has happened with others too ..some people realised it and some didn't. So if they really call them a 4 star property they should do this change.

Puri is a sacred place , I am not against people's choice of food. However I request that non veg items should be kept aside or separately or some kind of more visible distinction should be there.

Being Vegetarian is a matter of pride and belief for a lot of people. Please don't play with that emotion.

Coming to hotel. It is decent hotel but way over priced. We stayed for 2 days and price was almost 15K . You can get "almost" similar experience at half the price in adjacent hotels.

Staff was courteous, cleaning was good, room service was good. Kids zone AC doesn't work and there is just one room of 150 sqft or less with just one swing which is not really a kids zone . The chess game is missing couple of items. The table tennis bats are worn off and broken. They said it was swimming pool view for our room but it was a"jungle view" as the trees heights was so high there was hardly anything visible from there. So it was...

Ohh these people are so greedy and obsessed by their own bakery cake that they don't allow u to cut ur own home made bday cake in their restaurant... Despite of telling them that I won't consume but just wanna cut it and click few pics. Thy were ready to ruin my special day as got my own cake and came to celebrate in their restaurant by ordering their food. They are so rude that they happily ask us to leave if we wanna cut ur own cake in their restaurant... WORST EXPERIENCE WHO ARE OBSESSED AND GREEDY TO SELL THEIR PRODUCT... being least concerned of your emotions and ur special day.

Added Reply - Sir, why should I call u or even visit you guys when u guys are so obsessed with your policy and more-ever my special day was already ruined. If you are so concerned with your customers emotions then u guys should presented a cake from your bakery for FREE ...I am sure a small cake from you guys as token of respect to your customers emotions would have added value to the customer service experience. It would have been no big deal to pay back if the dining amount is approx. 3000 bucks. But as I mentioned you guys are least concerned of your customers cause for you every customer is just money minting machine. Last night dinner was the last time I had visited Pramod Convention, despite of organizing so many bday parties and anniversaries, even weddings also in past at your premises. I never know you guys were like this, can only say YOU LOST a loyal customer and I know it is least for you guys over...

Valentine's day spent horrible at pramod cuttack we went for a family dinner on 14:02:2020. we had booked for Bollywood thali which I suppose was special for Valentine's day. our booking was not valued we had to wait ,even after waiting we were not offered any explanation,so we went to rajwada for alacarta. The services were very poor ,waiters not responding,we waited 30 min for our order to be taken ,then when the food was served it was served in a very calous manner .Fish ajwain Tikka was not accompanied by sause ,we had to ask for it and wait,biriyani was server and then after requesting the raita was served after 15 min. It took a whopping 20 min and 5 reminder to get 2 scoops of vanilla ice cream,even if we has insisted that the baby will sleep please serve it asap. On complaining the service boy who refused to say his name and just walked away in-between the conversation said please DO NOT LIE we have served you everything.My sincere request to the management please DO not organise function if you do not have the proper logistic and manpower . people come to enjoy not. to get frustrated. Hotel busines is all about hospitality and I think it's high time you refresh your staff with a lesson of hospitality. Not to mention the callousness of staff during the small fire incident which took place . Electric fire was being extinguished without killing the power supply . Really dissatisfied with the services. Bill no. 3527/POS/RAJ/1748. table 30 steward Rakesh. bill amount:6384.00 cashier:...