Hotel Escala By Level Up — Hotel in Punjab

Room hygiene was there but the room sizes was not good,the walls were not straight which was giving a feeling of a sarai. Now if I talk about service Point 1: Not a good hospitality by the staff, the guests are not greeted by anyone, just giving a feeling of roadside rest inn Point 2: no staff for getting luggage load unload, just a pitty security guard who takes care of gate and also help in luggage, Point 3: if I a say about the entrance, the entrance was quite expensive because the hotel entrance is from a petrol pump, which is also quite dangerous because of frequent heavy vehicles being getting refilled, Point4: now let’s talk about the ultimate restaurant service, I ordered some food without onion and garlic, and u guys will not believe what the staff did, firstly they provided me stale dishes and how I came to know is that they picked up onion pieces from the dish but some how it was my fate that a piece of onion was left and it was in my plate and this has resulted by hurting my sentiments, firstly I ignored it and asked the staff to accept their mistake but guys won’t believe they just took this as nothing serious mistake they have done and also I humbly asked them can we order from Swiggy which they told no sir u can’t as it’s against the hotel policies,I was travelling with small kids and when I reported this to the reception manger he informed this to the GM of that hotel( who was not looking like a GM) he was in very casual dress with baggy and torned jeans and T-shirt,because of this behaviour we told the staff to checkout which somehow agreed after heated arguments, and we asked for the refund, that so called GM initially told us that the refund will be processed but they turned back and denied after only 5 minutes, Although that amount is not the challenge but the problem I felt guilty in front of my friends and family because of the bad and worst hospitality of the staff we had to carry our luggage and shift to another hotel,and best part is it was already 10 pm...

Extremely Disappointing Experience!

I regret choosing this hotel for our stay. The management is insufficient and poorly trained, leading to an overall substandard hospitality experience. Our room was unclean and infested with ants. When we requested a change, the alternative rooms we were shown were in even worse condition.

The breakfast menu is very limited, and the hotel lacks a proper restaurant—just a small sit-out near the swimming pool. The staff appeared clueless about basic hospitality services that any standard hotel should offer. Adding to the inconvenience, hot water is only available after 7:30 AM, which can completely disrupt early morning sightseeing plans.

One of the biggest drawbacks is the location. The hotel is outside Amritsar city, beyond the Golden Gate, making it inconvenient to visit key attractions like the Golden Temple, the airport, and the Wagah Border.

The hotel seems overburdened, as it operates not just as a hotel but also houses a fuel station and a gym for outsiders. This division of focus likely contributes to the poor service standards.

I deeply regret booking through MakeMyTrip for this holiday and would not recommend this hotel to anyone seeking a pleasant stay...

Hotel Review Rating: 1/5 stars

I recently stayed at this hotel, and unfortunately, it fell short of expectations. The property's condition is not as advertised, with ongoing maintenance work that affects the overall ambiance.

Staff: The staff appears to be untrained, and their appearance is unprofessional. Their attire is not up to par, even compared to my own maid's standards.

Food Service: Surprisingly, security personnel were serving food, which raises concerns about the hotel's operational efficiency.

Overall Experience: I wouldn't recommend this hotel to others. Significant improvements are needed in staff training, property maintenance, and operational management.

Suggestions for Improvement:

Staff Training: Provide regular training sessions to enhance staff professionalism and efficiency. Property Maintenance: Complete maintenance work promptly to ensure a comfortable stay for guests. Operational Efficiency: Review and refine operational procedures to avoid role confusion, such as security staff serving food.

Until these issues are addressed, I wouldn't consider staying at this...