I would recommend against hosting a major event at this facility. We hosted a wedding here and had the following issues:
• Door card keys consistently reset for no reason. My guests and I walked nearly 30 times to the front desk to have them reset our door cards, only to be told that it was because we were holding the cars too close to our phone. This was completely incorrect. At one point I actively demonstrated to the front desk that the card was resetting on its own and preventing me to access my door. They gave me no explanation. For a 5 star hotel, this was unacceptable.
• Room Air conditioning issues. The air conditioner would not work properly in our main room. Given that we had rented nearly 40 nights worth of rooms, you would think they would prioritize and attempt to fix our issues. Instead they just sent a manager who kept apologizing repeatedly. I'm not paying so much money for apologies, but for a good experience. I was upset by the lack of care.
•Air conditioning shut off in the restaurant ahead of our lunch event. We had nearly 100 people eating in the restaurant and found it too be hot and uncomfortable, to the point of everyone sweating. We told the management team to make sure the air conditioning was on before we came into the restaurant, but they simply apologized and continued to ignore our requests.
• Pipe burst leaking water into secondary banquet room. Because of the burst pipe, we were unable to use a second banquet room for which we paid. We were given no explanation beyond that, and forced to do almost all of our events in the same room. This was not our original intention when staging the event.
• No hot water in guest rooms. We were told that they were having water issues as a result of the pipe burst, and therefore all of our guests did not have any hot water to shower with. Upon further investigation, we found out that they were turning off the water heaters in the evening on purpose to save money at their facility.
• Room service. We asked for additional blankets in our room, and repeatedly received dirty, uncleaned ones. In one instance, my brother (the groom) received a blanket which had blood stains on it. We were thoroughly disgusted by the whole experience.
• Missing luggage. When the bride arrived, they misplaced her luggage and I was forced to help the front desk search for it after the wedding event finished. This took me nearly 45 minutes.
After having all of these issues and complaining to hote management, I settled my bill with the CEO of the hotel. I was insulted when he told me he was giving me a 5% discount on my bill because of everything that happened. In some rooms, he charged us over $250 USD per night. To suggest that all of the difficult we went through was only worth a 5% discount was shocking. He seemed to realize that I would never come back to his facility, so I could tell he truly didn't care.
Overall, this hotel is marketed as a 5 star but is actually about a 1.5-2 star. Expect to spend a lot of money, and be treated poorly. The front desk does a good job, but they are poorly equipped to handle issues that they face. DO NOT be persuaded by he lobby area. The lobby area has a high ceiling and looks very nice. Additionally, they will tell you that celebrities and other sports guests have stayed and dined at their restaurants (photos hang near the entrance. However, the reality is that it is very poorly managed, with little regard to the guests.
Save yourself time, stress, and money and go do your major event at any number of other good options in Jalandhar...
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