To brief you –
We had made the booking for two rooms and there were 5 adults and 3 kids in total. There was no discussion during check in about anything. In evening around 6.30pm, one of the manager at hotel approached us and advised that there is an extra person along with you and that would be chargeable, which we immediately agreed to, as the booking was made on double occupancy. Then we clarified with them that the kids are all below 10 years of age and we do not need any extra beds except for one adult. He never mentioned any charges until this time. In the morning during checkout he added 4000Rs. Per child x 3 children = total 12000rs in the invoice, we requested them to kindly waive the charges as we had not taken any extra beds for any children but he completely ignored to and said that the kids are all above 5 years of age and we have a policy of charging 4000rs per child above 5 years. We told this guy that Firstly you should have informed us about any such charges when we checked in. Secondly, if there were extra charges for kids then you should have atleast provided with extra beds in room which you didn’t. Thirdly, the other couple along with us had stayed in past at the same property, made similar booking and brought their same kids and you haven’t charged for these kids in previous stay ! Fourthly, we are agreeing to pay for the extra adult along and that should be it !
It was not about paying extra having This would have been communicated during check in and agreed between us. They should have atleast provided extra beds in night if they were to charge. And they should have behaved politely and professionally.
Inspite of our several requests made, they did not agree to waive charges ! To our surprise, the manager Suryaveer tells me that thank us that we are not charging you for late check out – We were checking out at 11.47am and as per him the check out time is 11am.
We even called Owners but to our surprise they were equally not accommodating to their guests even when there are so few rooms. The owners Son did not even respond to any of our calls, messages or whatsapp. How sad for a property owner ! and what more can you expect from a property which is owned by such people.
This was completely expected, rude, unprofessional and unethical cheating by the property to charge the guests extra for service not provided or mentioned. They cheated us as all kids and ladies were waiting in the car during check out and they knew that we would pay these charges at last minute .. They were shameless of their act and we paid them for extra charges and left with unhappy and shocking...
Read moreThis was the 1st hotel on our trip (Ideally it should have been the last, my bad.). I had read articles about it and seen photos of it, so when it came time to make bookings for our trip to Jodhpur, this was a place I wanted to stay at (Also Umaid Bhawan was too expensive for me). We almost missed our flight but when we eventually did get there, we were blown away. The Hotel/Fort is simple yet elegant and simply mind blowing when you first see it. The fact that it has been purpose built only 15 years ago is even more amazing. We fell in love with the hotel, the vibe, the Decor especially which the lady of the house has carefully manicured. Like i said, i had seen photos and read reviews but the actual experience was beyond what I had expected. The room was HUGE! with a private lap pool and a separate 1st floor private terrace. There were a few rooms which were booked but we felt like we were the only ones there, it was that quiet and peaceful. The food is amazing and the hospitality, even better. The only way you can be disappointed here is by going there with the expectation that this is like any other 4/5 star hotel with lots of activities and amenities. Its a place for people who want and enjoy solitude and great conversations. My family did not want to leave and my kids kept running inside to hide or to stay bye to the rooms and the hotel, that’s how much they loved it. The manager, Mr. Bhupendra also guided us with regards to places to shop or check out at jodhpur which was helpful as most guides/drivers have connections and commissions with shops. The dining staff especially went out of the way to make things that weren’t on the menu to accommodate us and our kids. Overall, Simply an...
Read moreWhat to say about this property other than it is absolutely gorgeous! Mihir Garh will forever be in our hearts as it is also the location of my engagement with my fiancé! That aside, let me start by saying that the property itself is beautiful, clean, cosy and well maintained. We stayed in one of the rooms with the plunge pool and were pleasantly surprised by how spacious and well decorated it was! You truly feel like a maharaja when you walk into one of these rooms! The service is impeccable, you are looked after with a level of detail and precision that only royalty could hope for! The food is excellent offering a healthy variety of delicious cuisines (their local dishes are a must)! They have the most beautiful stables with even more beautiful Marwari horses. My fiancé loves to ride and she spent both mornings of our stay galloping into the wilderness with one of their professional guides! Overall the feeling you get when you arrive at this property is that of home! Even the owners do their best to send someone from the family to welcome you personally during your stay which makes it that much more welcoming! What else can I say about this property? I could stay here for hours writing about how dreamy this property and location is and still would probably not do it the justice it deserves! Therefore all I will say is, if you are thinking of visiting this hotel, stop thinking and just book it! You will not regret it! I personally...
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