My booking confirmation clearly stated that in-room wifi is avaiable at the property and is part of my booking package. When I showed this to property manager, he denied any such ammenity and even had the audacity to say that I shall work from reception counter if I need internet to browse anything on my laptop. Can you beleive it? Plus there is no network coverage there and no TV. So basically, no TV/network/wifi in any of the rooms. Good luck!
The bed was at abnormal height, so much that they asked my mother to hop onto a stool to get on the bed. If you reading this, please let me know what are your thoughts on this experience, do we really expect such hospitality? And to think of it, we paid full amount in advance for this dreadful experience.
Thirdly, there was waterlogging issue in the bathroom after bath. I recorded a video and also took photo of it where water flowed all the way to the room.
The property is not elderly friendly at all, so pleasse be mindful while booking. They just have everything on 1st floor: swimmimg pool, restaurants and none of the stairs have railing for support.
They mandate buffet during dinner which is I have never seen before. You really have to beg for ala carte option.
While so many bad things, there are some positives.
Food is really good, you won't complain. They have folk dance programme every Saturday which is nice. Property is near to silsher lake
That's it. I'm currently in discussion with agoda througu which I booked the hotel to compensate for wrong info on their website. I may not ever visit this hotel again but make sure you do check every ammenity before...
Read moreIt was one day vacation with family and kids. Thou the place is very good and mesmerizing and relaxing but I would point few of pros and cons of the property: Cons: Check-in: You might not get the room before 12 pm, if t is weekend. We got our around 1 pm ,that too after argument. Room category: please check your booked room category and room you are getting at the time of reaching the hotel. We didn't realise while being there, but when we reached home and checked the room. We had booked delux lake view room but we were given normal delux room.which we thought was cheating from hotel side. Because they have all the details, despite of that they gave us normal delux room. Breakfast: breakfast timing is from 8- 9.30- 10 am. We had our safari next morning from 6. Safari site is about 1 hr away from the hotel. So we requested at reception to arrange for some breakfast, but they straight forward refused to provide. But then afterwards when we spoke with restaurant staff, they served the breakfast when we returned back from safari around 11 am. Which was very generous of them. So speak with restaurant people rather than with reception person. Reception people were very RUDE and NOT COPERATIVE.
Pros: Wonderful property Best place to spend time with family or friends. They have sports activities like badminton, caram , TT at there property. You can take with any things else you wish. Cultural program and hi tea the best thing. 5 . Driver's accomodation and food is available , so you can travel...
Read moreFirst, the resort is quite good, very spacious, surrounded by hills and view is great due to lake and mountains very nearby. Most of the facilities were good and the staff were courteous. But some negatives needs to be pointed out |1. The Suite we stayed called Ahilya just has 1 AC whereas the room is quite big, this makes is very hot in one side of the room where a bed has been put. |2. The water force in the bathroom is good as nil, there was absolutely no pressure from the tap plus all bathrooms should necessarily have exhaust fan which was not available |3. The road that we arrive to this place is just horrible, actuially hardly any road is there but its not thier fault, unfortunately we as guests have to suffer. |4. The biggest issue in all these resorts or in such hotels are the matresses. it is nothing short of breaking your back. Now a days mattresses like MM foam or matress with pure natural rubber which are extremely comfortable for your back has to be made mandatory as such spring type mattresses breaks your back and your get up in the morning with all soreness |5. The management has to really improve the cultural programme they conduct, it has become such a banal music programme where you get to hear the same old folk songs and dance, need to bring in some change to the musical programs if you want to make it attractive. ||Positives|Very good staff |Nice ambience |Quiet place |Little expensive but okay to spend to have some quality stay |Swimming pool was quite good. |Food was normal, nothing...
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