Nothing Good About The Place !!
Back from the place a week ago. Though has a decent location the place was a nightmare to stay. Right from the start out experiences were bad .....
We had to hang outside the Jeep sent as we had luggage, and the vehicle would not ferry more than once. We reached the place only to find that we will not be put up on stay shown in the image. The people who were to assist our stay could barely speak and understand simple English and our requests for the smallest things sometimes took very very long to attend. All queries to move outside the property, sightseeing was a clear NO as it was not allowed when we asked. To move out from the stay to our vehicles parked on the forest check post about 1.5 kms was 500 rs and from the stay to Valparai was 1000 Rs. The stay was average with the rooms having beds of iron with bedsheets and the water was extremely dirty where we could not think of bathing in the smelly black coloured water from the tap. Asking for drinking water here often took tens of minutes if not hours. Breakfast was included in the package mentioned but eggs we learnt funnily later was not standard breakfast item and were billed for The food ordered by us was by and large expensive
All of the above and more made us think of feeing from the prison we were trapped in. We booked the place for 3 nights but decided to leave early. So mentioned it to then on day 2. Things changed here - all things not allowed like moving out of the property - the safari around the property became viable options from the place - on the other hand food items became lesser for dinner and breakfast.
We wanted to meet the manager of the property from Day 1 and we did not get to and towards us leaving as we waited an hour and a half to meet him where the current caretaker said he will come but did not. The Bill handed to us was a handwritten one with no proper account of things as asked. Thoroughly summed up the bad experience we had and am glad we left a day earlier than planned. Avoid this place for all reasons you think of getting to a place and...
Read moreWe booked this resort mainly for the beautiful greenery and natural surroundings — and truly, that was the only thing worth it. Everything else was a disaster from start to finish.
They had promised unlimited food, but when we arrived, it turned out to be just 300 grams of chicken per person — hardly enough and definitely not what was advertised. The food itself wasn’t even good, and there was no promised fire camp either, which killed the evening vibe.
On top of that, they had earlier assured us that we could order extra food items if needed (on additional charges), but when we actually asked, they simply denied it with silly excuses.
The worst part was dealing with Mr. Rajkumar (manager/broker), whose response to every complaint was rude, careless, and completely unprofessional. It felt like guest satisfaction meant nothing to him.
I also noticed that most visitors have faced the same issues, and they’ve clearly mentioned them in their reviews — but instead of correcting these problems, the team keeps replying to guests with the worst attitude imaginable and by sharing guests personal details over review which is not acceptable.
The only small positive was the elderly caretaker, who was polite, respectful, and actually knew how to treat guests — unlike the management.
I personally request the property owner to look into these serious issues, because it’s the natural beauty of the place that truly deserves better management and honest service.
Overall, apart from the greenery, the stay was full of false promises, poor facilities, unexpected extra charges, and shockingly bad customer service. I definitely wouldn’t recommend this resort to anyone. Spend your money where you’re actually treated...
Read moreWe were a group of 16 colleagues from work who had rented rooms at this place. We were informed that there is a check post at the entrance and that it is a short drive to the property. The .75KM drive to the property is very rough and is not ideal for modern cars with low suspensions. Anything more than a flat tire can ruin your vacation in this area.
It is an old british bungalow which was adapted to be an inn. The paint is peeling from the walls, the carpet is torn and if you step on it, a cloud of dust will arise.
2 or 3 rooms behind the bungalow in a shed are newer and hence in a better condition. There were 3 beds in several rooms but only one threadbare towel was provided in each room.
The hot water was disconnected in some of the rooms and they said it was connected to solar. So either we got luke warm water in the afternoon or if you showered in the morning it was cold water. I complained to the manager who said that they would have provided hot water if we had asked for it. The point of paying Rs.6500 per room is that I don't have to ask for hot water.
The chef is capable and cooks tasty food, but some of our specific food orders were not fulfilled as promised.
There is a waterfall on the property, but the water flows from 3 PVC pipes. Another omitted detail for example.
Pros: Nice outdoor views, A good place for bachelors who just want to party. Cons: Poor maintenance, Poor Amenities, too expensive for what you get. Not easy to come and go (due to checkpost), bad roads.
Summary: STAY AWAY. There are better...
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