Collection O Gol Park Atala — Hotel in Uttar Pradesh

It is the worst hotel in my life .. the bedsheet was dirty af , the ac was not working , the jets were not working .. when we complained to the manager , he said " hum kuch nahi kar sakte , jo hai yahi hai " .. even around 2 am the lights were gone ... And then we slept on the floor because there was no electricity in the room .. moreover it is located in the Muslim populated area ... I will not recommend anyone to go for this .. rather they can book in civil lines .. iss hotel ke malik ko kisi se koi matlab nahi tha ... Bass paise se matlab hai manager ko .. pehle inko paise de do ..baaki bahar mein jaaye ...agar zero star dena ka option hota toh main...

Worst possible experience both by OYO customer service and the hotel. Photos don't match with the actual condition of the rooms of the hotel. Dirty damp rooms, spider webs, dirty bathroom with live insects roaming around, no wifi, no way to contact reception, nothing was right. Had to stay for two nights. Requested multiple times to change my hotel for the next day, but all they did was "let me talk to the hotel manager" and cut. Never going to book an OYO again. If this is how an OYO serviced hotel looks like, god knows what service...

First of all the staff Mr. Shyamveer and Mr. Mudassir were too much casual without any seriousness towards their job. Secondly the room condition was worst/ without water supply and short circuit issue in lighting in room. While we complained on this matter to the staff, they insulted us and told that only we were complaining on the issue while no other guest complained. The rude behaviour and casualness towards their job has made me think twice before booking any...