Hotel Divine Elegance — Hotel in Uttar Pradesh

Stay was Good but their Staff made the experience - "Never Come Again". The hotel room was quite good, we have Booked 4 bed suite, they had it on 3rd floor. But they are not having any sort of power backup in case of electricity cut off, they do have generator but they will be only using it for 10-15 mins even they asked to use staircase instead of lift and I was with my grandparents who was struggling to use staircase.

And after all these when we confronted their receptionist, he rudely told us that generator will be on in few hrs and that whole night it didn't responded, plus on checkout when we asked him to on the generator so we can use lift to come down he refused so we asked him to atleast move our luggage to ground floor from 3rd so he said " I am not one for luggage if u have any issues ask the owner, I am not the owner I am just...

Though the property is newly built , neat & clean but the services are probably the poorest. Seems they have started the hotel bookings without full preparation Lift doesn’t work for most of the time due to power fluctuations and tripping very often They don’t have proper arrangements for service of tea/ coffee. No restaurant, & moreover difficult to find anything to eat No Generator Backup to support AC functioning during power OFF. They themselves have posted reviews on MMT regarding restaurant & good food, FAKE! Owner, Ketan Agarwal is a Jack of all trades & Master of None, creating a Mess for people...

Hotel ka room toh theek tha, humne 4 bed suite book kiya tha jo 3rd floor par tha. Lekin sabse badi problem yeh thi ki hotel mein koi proper power backup hi nahi tha. Generator tha, par sirf 10–15 minute ke liye chalate the. Bijli chali gayi toh hume staircase use karne bola, jabki main apne grandparents ke saath thi jo stairs chadhne-mein struggle kar rahe the.

Aur jab humne receptionist se baat ki toh unka rude jawab tha ki “generator kuch hours baad chalega.” Poora raat generator chalu hi nahi hua. Checkout ke time humne bola ki generator chala do taaki lift use karke neeche aa sakein, par unhone seedha refuse kar diya. Fir humne bola luggage toh ground floor tak le jao, toh unhone badtameezi se kaha – “Main luggage uthane wala nahi hoon, owner se baat karo, main bas receptionist hoon.”

Sach mein, itni poor service aur unhelpful staff maine kabhi expect...