K. J. International Hotel — Hotel in Uttar Pradesh

My partner and I were stuck in Varanasi after a cancelled flight. She was incredibly sick, and so we wanted to stay in a nice, clean hotel so that she could rest up and get better. Someone recommend KJ so we headed there and booked a room. We were so dissapointed. The sheets were stained, there were bugs running around on the floor, the wifi was broken, several lights were broken in the room, and frankly, it smelled bad. ||||All in all, the staff was the worst part though. First, they decided to charge me 1000 rupees over the price advertised on Tripadvisor, presumably because I was a foreigner in a bad situation and they knew they could take advantage of me. Then, when I realized how bad the place was, I told them we decided to stay somewhere else and they were terrible about it. They wouldn't refund me, even though we were there for all of 5 minutes. They told me that the cab driver that brought us had gone home and couldn't come back. Then they told me basically all cab drivers in the city had gone home and couldn't come out, but that they would 'try' and get me a cab driver (they did not try). And when I asked if there were any American hotel chains in Varanasi, they denied that there were any (there are several, and they are well aware of this). They would only say that KJ was the best hotel in the whole city, and I really needed to change my mind and stay there. I tried to sit out front of the hotel and look for a cab, but they coerced me to come back inside again because it was making them 'look bad'. But when I got back inside they just kept trying to convince us to stay there, despite my partner clearly having a medical issue and me clearly repeating to them over and over and over that we wanted to leave. Eventually, since they refused to help at all or more so, lied telling me they were trying to help me get a cab when they were not, I sucked it up and made the international call to our original cab driver, who came right back without any problem and took us to one of the many American hotel chains in the city. ||||All in all, this is a dirty hotel with a staff full of greedy liars. I would stay away...

My partner and I were stuck in Varanasi after a cancelled flight. She was incredibly sick, and so we wanted to stay in a nice, clean hotel so that she could rest up and get better. Someone recommended KJ so we headed there and booked a room. We were so dissapointed. The sheets were stained, there were bugs running around on the floor, the wifi was broken, several lights were broken in the room, and frankly, it smelled bad.

All in all, the staff was the worst part though. First, they decided to charge me 1000 rupees over the price advertised on Tripadvisor, presumably because I was a foreigner in a bad situation and they knew they could take advantage of me. Then, when I realized how bad the place was, I told them we decided to stay somewhere else and they were terrible about it. They wouldn't refund me, even though we were there for all of 5 minutes. They told me that the cab driver that brought us had gone home and couldn't come back. Then they told me basically all cab drivers in the city had gone home and couldn't come out, but that they would 'try' and get me a cab driver (they did not try). And when I asked if there were any American hotel chains in Varanasi, they denied that there were any (there are several, and they are well aware of this). They would only say that KJ was the best hotel in the whole city, and I really needed to change my mind and stay there. I tried to sit out front of the hotel and look for a cab, but they coerced me to come back inside again because it was making them 'look bad'. But when I got back inside they just kept trying to convince us to stay there, despite my partner clearly having a medical issue and me clearly repeating to them over and over and over that we wanted to leave. Eventually, since they refused to help at all or more so, lied telling me they were trying to help me get a cab when they were not, I sucked it up and made the international call to our original cab driver, who came right back without any problem and took us to one of the many American hotel chains in the city.

All in all, this is a dirty hotel with a staff full of greedy liars. I would stay away...

I'll start with the good points The place has been built tastefully Location is excellent for airport access Food is tasty

Now for the spoilers The upkeep is pretty bad The front desk person seems to be doing his job as a matter of courtesy. I wasn't even told about the free WiFi facility. Intercom is non functional They give you a mobile number after you complain that the intercom is not working The room service is pathetic The security guard shall take your luggage to your room and stand there till you give him a tip. No bell boys for the task! There seems to be a single cook who takes his time to cook up meals. It takes 20min to deliver a Thali. But he cooks well, as I mentioned earlier A good hotel should have the right people managing it. Just having a good infrastructure doesn't suffice.

I hope the owner takes note of these feedback to be in business. Kind attention, Mr. Gaurav, the...