Surya Continental Hotel — Hotel in Uttar Pradesh

Hi All,

Please read this before booking this hotel.

In one line - hotel with worst/cheap/fraud staff.

Below is my ratings out of 10 as per the component Service- 1/10 Food taste- 7/10 Cleanliness- 1/10 - found cockroach in room and food Staff behaviour- 0/10 Price - average- but this doesn’t justify above points

We booked a birthday party for 55 guests from 6-10pm. Which includes decoration + 2 speakers+ 30 steel chairs - for Rs13000/-

The decoration was not even worth 1000/, and it got late by 2 hours as well. Guests started coming but the decoration was going on.

Only 3 AC WAS IN WORKING CONDITION. The hall became very hot in few minutes. And whenever we ask manager to get the issue resolve, he use to make execuses and hide somewhere.

After party only, he came out to collect the amount, before no1 was there to look into our issues.

The function was all ruined. We had full 1 hour of argument with the staff till 1 a.m. but they wanted only money. Fraud people are running this hotel. Please do not book this hotel for any function, at any cost.

If the hotel owner is bothered about customer service, i would like to get in...

No proper parking, room attendants need to be reminded for putting water, glass, toiletries, towels, etc. and it is on their will whether they priovde it or not. No remote for controlling A/c temp. Water supply stopped while taking bath and noone picked the phone in reception. Mushroom growing in one of the washrooms. A/c water leaking in the room. Phone line in one of the other room not working. No light in one bathroom (bulb fuze hai kal hi ho payega). Insects loitering around on dining table at restaurant. In total, horrifying experience, dont know if the management is least bit bothered...

Very poor hotel and room condition, lift not working, electric gayser is not working, no locks in rooms, they deny to accept their commitment, they demand full money for two days for full hotel in advance after accepting advance they start harassing their guest, after that they start harrasing through local police support, they threaten our guest by confiscating their luggage, they are using abusive words towards guest. In my opinion this hotel should not be preferred by...