Seyfert Sarovar Premiere — Hotel in Uttarakhand

Our overall experience at Sarovar Portico was a mixed bag. To start with the booking process was smooth as Mr.Sanjeev Pradhan the Manager there was very helpful & made the bookings via email well in advance after an initial advance amount paid by us. The location of the hotel is a little on the outskirts from the central city & the near by adjoining areas have lots of construction going around. Now to begin with our experience there are absolutely no playing activities for children, something like table tennis, badminton court, chess,ludo or any other game. There are two swimming pools, one for kids & other for adults. The finishing work for the drawers inside the pools changing rooms still needs to be completed despite this being a two years old property.

Rooms were very Neat & Clean with fresh beddings & washrooms were Clean & Tidy as well. Full Marks for that. There House Keeping department is very Efficient & they work full time to keep you Happy & Satisfied. Excellent work & full marks to the entire house keeping. One of the young staff Manoj Maurya was very helpful & so our special mentioning for him. During our second night there was power surge & in the night the A.C. didn’t work. We informed the reception in the morning who got it fixed it in an hours time. Coming to their only working dine in restaurant at that moment, the food was just ordinary, nothing too special to offer. For two consecutive days the menu on the Breakfast was absolutely the same & dinner was slightly better the second day. Salt & pepper was a bit on the higher side for the cuisines & this was conveyed to the hotel staff present not just by us but many other guests as well. Sweet dishes were good & had decent amount of variety. The billing on the final day was done in increments. First one bill amount, then second, then third, although we had called them almost 1 hour before in the morning to get done with. Of course it was the correct bill which we owed & paid as well but in todays automated world, everything should be just at the push of a button. We feel that the hotel can do a lot better if they pay attention to each & every fine detail of customer care, the core for any business these days. The cohesive effort can be made a lot lot better & faster we presume since any new property needs time to lay foundation for smooth functioning of its property

The hotel Staff is absolutely Dedicated one & Honest & I wish them good luck in...

Stayed here for 2 nights - 18/05/18 - 20/05/18 Room #316

Rooms - comfortable with all amenities if you find something missing i'm sure they are available on call and the housekeeping staff is courteous enough to address them asap.

Roadside rooms are little small and so are the washrooms which actually make the entrance and exit uncomfortable. So if you are obese (overweight) please better upgrade to a superior category or try the so called farm view rooms. Air conditioning was just OK as even after running it at 10deg i didn't feel the actual chill in these 2 days.

Washbasin and tap in the sink area are not properly designed you cannt place you hands below the tap and if you try to - hands get in contact with the basin form below. Hot and cold water supply was available 24*7.

Charging plugs in the room are not that easy to manage with.

Cracks were seen on the roofs and the walls so maintenance department is too weak i guess.

Restaurant: rates are competitive (4), quality of food again good (3.5), Variety is very less. Asked for kaddi pakoda on phone was committed for the availability for as soon as i ordered after reaching the restaurant i was made to wait almost 25 - 30min for the food and later the service guy came smiling and said "sir kaddi no nai ho payegi" i was like what the duck. Anyways people with me were a little more relaxed and accommodating and went on with the other dishes served to us. even after that the service at the restaurant is TOO LOUSY. I could just find 3 staff at a time to serve the entire area and to my surprise during our lunch on 19.05 there wasn't even one available as he was time and again going in - out from the kitchen area as a result had to get up on my own to fetch a bowl.

So order food atleast 30 min prior of actual time u wana start eating it because they will take long to serve and even after serving something will be missing as on same 19.05 dinner some snacks were served after dinner was almost over.

Overall you may stay there its a good cheap option as compared to other 4* properties but dont desire for much. You paid a little less so desire accordingly (i forgot that). Just dont run after the stars consider how much you shed out...

We had booked a club room through MakeMyTrip which we thought was on a great deal. We called the hotel in the morning to check if the booking was confirmed. They confirmed our stay. We booked a cab from Mussoorie and reached the place. At around 11:30 AM. After reaching here the guy in the front desk (who wears a never smily face) told us he has cancelled the booking because there was no such category of rooms available and asked us to book a different catagory room offline by paying huge amount. And he told it was a technical error for which no one is responsible (seriously??). He told he tried calling us but we were unreachable. It was a lie as we had called the hotel around the same time he claimed he called us and on our call they confirmed the booking.

It was horrible....just horrible. It was the worst experience in our travel/booking history. Who does that? Are you guys really in hospitality industry?

We lost many hours in the lobby searching for a different hotel. Thankfully, MakeMyTrip representive came to our rescue and helped us in getting a room in a different hotel. They even told us, they were not informed about the cancellation of the booking till that point and had we not informed them they would be clueless about the cancellation.

Day wasted because of the horrible hotel, horrible place, horrible people working here and horrible policies of cancelling booking at the last moment after confirming the booking and without informing the guests hoping they would come and book a room offline by charging huge money.

Disgusting experience in the hotel. Do not book. You will regret and waste your time after reaching here. We will avoid this chain of hotels for sure...