Novotel Banjarmasin Airport — Hotel in Banjarbaru

We are attended a New Year's Eve celebration. Warm greetings from the receptionist was great, Dom, the concierge so professional!

However, almost everything else was disappointing. The room looked completely dirty – the floor, the curtains, and the sheet.

The floor had many peels, making it look dirty. Only one set of slippers was provided, whereas it is standard to set up two sets for two people. The bedsheet had numerous spots – it was disgusting, and there was no bed runner. I don't know why this room passes as a VC room and can be sold There were no small pillows, and the sleeping pillows were not fluffy at all. I'm not sure if they meet the standard for a 4-star hotel. The curtains were so dirty that I didn't even want to touch them! The light for reading on the right side was broken. The fridge was not working at all. Despite the team's attempts to fix it, it remained non-functional and not even cold. There was no provision for mineral water within the room. Upon inquiry with the receptionist, I was informed that the hotel avoids the use of single-use plastic, requiring guests to obtain water from the dispenser located outside in the corridor. Guests seeking a relaxing stay shouldn't be required to leave their rooms merely for water. I believe I'm not the only guest who has raised this concern. Moreover, there are potential hygiene issues associated with guests directly drinking from the bottle and subsequently refilling it at the dispenser. I suggest exploring alternative methods to reduce single-use plastic. Additionally, the provided water bottle appeared unfinished wash, with lingering soap bubbles. Housekeeping was extremely slow! I requested an iron, but there was no ironing board provided. Where am I supposed to iron? On the bed? On the floor? It's only logical to provide an ironing board when guest requests an iron. I had to wait for almost an hour and requested two times. The dinner buffet was quite average in terms of both taste and texture. I ordered spaghetti Aglio e olio, the spaghetti was cooked perfectly, but the dry chili and garlic were overcooked, and there were no additional ingredients such as parmesan or dried basil/parsley. The beef was good, the fried chicken was taste good but tough and a bit dry, making it hard to bite. And the dessert (I forget the name), it resembled kue lapis. I'm wondering, what is it? If it's crepes, the layers are too thick and not juicy. If it's lapis legit, the texture is not soft and moist. Additionally, the cake tongs for pastries would be more effective if they were separate from other dry pastries, ensuring that the butter on the cake does not mix with other pastries.

The funniest thing was the response from the staff who delivered the iron board: I tried to inform him about the spot on the sheet and asked why this is happening, are you guys not checking? He answered, “Oh saya kurang tahu karena saya masuk pagi dan saya staf baru” - Instead “Mohon maaf bu atas ketidak nyamanannya akan segera kami ganti secepatnya. When I asked about the dinner time, he answered: “Oh saya tidak tahu jam dinner karena saya staf HK” - Instead “Mohon maaf bu, boleh saya tanyakan ke tim yang bersangkutan untuk informasi lebih pasti? Kami akan segera memberikan informasi kembali mengenai jamnya.”

Novotel team, you need highly maintenance for all your facility and provide more training to your team to be more professional in how they answer guests' questions. Your staff's responses seem to be in denial and show ignorance. As guests, we don't care if you are a new staff or not, just provide good answers.

Always consider yourself as a guest and a customer before presenting it. Would you be happy if you had all of that?

I have never had an experience at a 3-, 4-, or 5-star hotel like this anywhere, this is so disappointing. I hope this helps you to...

As a loyal guest familiar with the standards of the Accor Group, I chose Novotel with the confidence that it would deliver a seamless, comfortable, and internationally consistent hospitality experience. |Regrettably, my recent stay fell notably short of these expectations, not only in terms of facilities and services, but also in the overall maintenance and operational attentiveness that are typically synonymous with the Novotel name.|||The room condition suggested a lack of regular upkeep. Basic amenities were sparse, water in the bathroom was visibly discolored, and the linens — including bedsheets and blankets — appeared dull and overused. These small yet significant details undermined the sense of comfort and hygiene.|||Additionally, the bathroom sink was clogged, and only one waste bin was provided, located in the bathroom. No bottled water was offered in-room, requiring guests to access a shared dispenser in a communal area — a setup that raises concerns over both convenience and hygiene.|||Public areas, including the corridor leading to the rooms, reflected a similar pattern. The floors were unclean, with chipped surfaces and debris that posed safety risks. ||Compounding this, room service trays from the previous evening remained outside well into the next morning — a sign of||limited housekeeping oversight. Towels provided were limited to basic bath towels, and they too showed signs of wear, with no supplementary hand towels or bathmats available.|||Breakfast service, which is often a hallmark of the guest experience, unfortunately lacked the diversity and quality typically associated with Novotel. The offering was limited to a few local dishes, without the inclusion of international or lighter options. During this time, it also became apparent that the property may be facing a shortage of staff. Delays in food replenishment, uncleared tables, and slow response to guest needs pointed to broader operational gaps.|||The condition of the hotel’s interior and exterior further reflected deferred maintenance. Both areas presented a dated and under-cared-for appearance, which inevitably impacts the overall guest perception and brand value.|||It is important to note that the hotel’s strategic location — in close proximity to the airport — remains a key advantage, particularly for transit passengers. However, this strength alone does not compensate for the service and facility shortcomings experienced.|||Given the premium positioning of Novotel within the Accor portfolio, it is only fair to expect a guest experience that aligns with the brand’s promise. I sincerely hope this feedback is received in the constructive spirit intended, and that it prompts a timely review and revitalization of operational standards at this property. Restoring the consistency and reliability that guests around the world associate with Novotel will not only uphold the brand’s reputation but also reaffirm guest trust...

“No Hot Water ?!”

It’s my first time after 12 years not coming to my Grandmothers hometown.

I decided to stay at Novotel, Because its the five star hotel and have branch around the world, as world class. I booked from Booking.com I am a Genius Level 3

#NEGATIVE outlook : NO HOT Water to shower in my room !!!!???? **!!!!!!! Time 22.00 i came back to the hotel, i want to shower, I dont have Hot water ?????? **My positive thinking is : ok they hotel was fully occupancy, by this time maybe their hot water finished. (Ps : I shower with cold water !) **!!!!!!!! Time 04.00 when i want to shower before leaving the hotel, I have only small Light Warm water !!!!! They send the engineer to checked, still my water was warm even the sign flow is hot to the max. *I hope they arranged me a new room when I come back tonight !!! Because i am staying 3days2nights. Please don’t disappoint me or other clients. We select because your the best !

I arrived from the airport to Novotel at 12.30, they said its to early to check in. Than they told me to pay first and come back at 14.00 for getting the keys. I Did as they said, I come back at 14.00 get my keys, put my bags, and i went to visit families. a bit confused why i have to pay first before they gave me my key room ??

First Floor rooms are going down from elevator and yet still need to go down steps toward the swimming pool. (Recommended on second floor for wheelchair / pregnant / babies / elderly people)

POSITIVE outlook : Great Locations, Which located in Banjarbaru. In between Banjarmasin city and Martapura. First world class hotel who provides Holy book in the room. Al-Quran and Bible. Staff accompanied me to my room through the...