Jiwa Jawa Ijen — Hotel in Java

I booked a superior double room for two nights with a plan to relax by the pool between early mornings at Bromo and then Ijen. Arriving late at night (Jiwa Jawa can arrange pick up from train station for 350,000) I found that my room was not anywhere near the main reception, restaurant and pool area. It was actually at the adjoining Taman Gandrung Terakota. Thankfully you could have breakfast at the cafe above the rooms, and the views of the Terakota decorative gardens were very nice. |There was no information on the booking page about this room being so far away so that was frustrating as it was almost 10mins up a very steep road to get to reception and pool. If you call reception they will send a car to pick you up but it's annoying having to pack all your things to go to the pool. |The room itself was nice but had one vital flaw. NO CURTAINS! The windows are a coloured glass but there is an outside light that shines through all night and the sun comes up by 5am, very hard to sleep! |Once you got up there, the pool was nice and looked over mountains but no umbrellas for sun loungers and you can use undercover areas if wet (even though they are by the pool??) |The hotel did organise breakfast box to take on Ijen tour which was good. I had dinner at restaurant above room, the only one dining, but beef sate was good and price cheaper than main restaurant (which I didn't want to walk to in dark). |The hotel organises private Ijen tour for 950,000, I booked shared tour with Yukbanyuwangi and they picked up from Jiwa Jiwa (I told them to pick up from Terakota, and there is security at night in this area to help), then drop at Ketapang or Banyuwangi for 400,000. |Overall, be careful which room you book. It is a nice resort but I wouldnt stay here again due to distances between properties, no curtains and...

I would advise against staying at this hotel. Our experience was incredibly disappointing. Despite booking the cheapest room, we were misled about its location. The staff casually mentioned a 300-meter distance, but the reality was far worse. The room was not only significantly farther but also inconveniently located, requiring a long walk uphill. To add to the discomfort, we encountered cockroaches in the room. When we inquired about upgrading, the staff member's response was unhelpful and unprofessional. We were asked to return to our room and come back with our own car to discuss the upgrade options. Even after upgrading, the communication issues persisted. We were given vague directions to our new room. The hotel's staff demonstrated a complete lack of understanding of guest needs. The service at this hotel was incredibly frustrating. When we inquired about ordering food by the pool, the staff member's response was unhelpful. Instead of a simple "yes" or "no," she asked why we didn't want to eat at the restaurant. After insisting on ordering poolside, she eventually led us to the pool but left us there without any explanation or assistance. The pool area was not staffed, so we were forced to track down the staff member again. To make matters worse, the food was terrible order chicken burger for my kid, the chicken hard and dry almost sandy like its already months in the frezzer. certainly not worth the high price. While the view and pool were nice, the overall experience was disappointing. The poor service and subpar food made this hotel a...

Yes, the pool, art and views are fantastic. Besides that please be ready for all kinds of unpleasant experiences.

First, everybody please be aware that if you have booked the ‘cheaper or standard rooms’ that these rooms are located 300 meters (downhill) from the lobby and all facilities. They will tell you this after you have checked in. So i guess like us, pretty much everybody needs an immediate upgrade for which you end up paying a much higher price. Non of the upgraded rooms (the ones that are actually in the hotel) are worth that kind of money though.

However, the worst is the overpriced food of an absolutely shocking bad quality. Had to sent some food back and all of us still ended up with pain in the belly. Then the totally confusing check-in. Please be ready to do some climbing, arguing, moving from room to room, arguing again, paying extra and more climbing.

Should have read other reviews over the last years about this place. Of course owner always responds to criticism the same way: “thanks for your feedback and we hope to see you again in the future”.

Would not recommend this place. It all looks good in the pictures but definitely not worth...