Novotel Manado Golf Resort & Convention Center
Jl. A. A. Maramis
We stayed from 17-24 Dec 2017.
Hotel staff were kind enough to shift & upgrade our room due to cleaniness issue at the first room given (1115) on our check-in date.
And straight away, on the same date, our bad experiences commenced.
Admitted, it's my mistake to left my wristwatch in the previous room. About two hours past then I came to realize. Hotel staff contacted, and my wristwatch declared not found, ... it's gone.
That evening Hotel staff response was unbearably slow, in my opinion, they took it too lightly. After sometime waiting for never coming duty manager I had to leave hotel for my kids dinner.
By accident, on the way out I met the Security Supervisor, nobody from hotel staff advised him about the incident, he was made aware only after I informed him.
After returning hotel that night, then we could meet the DM. Like it's not a big deal, he said they would start the investigation tomorrow morning.
Till I told him the actions I'll take to escalate this incident, then he realized how messed up they were.
He tried to process the incident that night, but it's too late already, shift already changed.
In the following morning, I found the security report tossed in below my room door. Well, as expected, every person went inside room 1115 after we shifted, started from the receptionist who received the room key from us to housekeeping guy next after, declared none found.
I can easily buy another wristwatch, but that one, was so special, a gift from my wife, more than 10 years I loved to use. She bought it when she didn't have much money.
Till we left the hotel, no other follow up from hotel management.
So it's just lost, ironically on our check-in date.
Noticed, there are major airlines crew stayed at this hotel for transit purposes.
They are busy people, potentially could left something behind. Maybe they will be treated differently.
Housekeeping management really poor, it took 2 days for the staff to understand & can meet our request for additional blankets and towels. And it only last a day, next guy took the extra towel away following morning.
Extra bed need hours to be provided.
Poor training.
Secure car parking system not available. Guest has to park their car few hundred meters away from lobby on open yard. You could park the car at lobby area, but you have to leave car key with hotel staff and will be given a receipt card, printed with disclaimer hotel will take no responsibility for any bad things happened beyond their control, including theft.
Vehicles enter the area will be stopped by security guy, only to ask where you want to go. But for leaving vehicles, nobody bothered to stop you, no means of control provided for exit.
Swimming pool available until dark hours. There are 3 shielded electrical cables visible on the pool side running into water to 3 lighting fixtures. Each of these light are not properly secured/ firmly attached to the wall in the water. One of the electrical cable looks like being manually spliced and covered, submerged.
Does not look good and not meeting my safety standards, photos taken.
Upon noticing this condition, my family immediately left the pool.
A normal deviation? Or it's a tip of an iceberg, some bigger issues waiting to rise.
Hotel staff are nice and I can see they felt sorry too, I respect them. But one culprit remains unknown.
Breakfast served well, pastries surprisingly delicious for choco bread & brownies.
At H2O pool bar, Heineken Draught available & Vita Lite drinks taste really good.
Well, definitely I won't be returning to this hotel neither recommend to friends. Hotel location closed to my family residence, that's the only advantage and reason I decided to continue our stay here.
The alternative and solution will be through Airbnb next time, available at Menado and in this particular area.
This is the first poor performance Novotel we've stayed so far.
Hopefully other Novotel Hotels will continue to serve with better, safer &...
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