Hotel Mutiara Padang Sidimpuan Mitra RedDoorz — Hotel in Sumatra

The rooms aren't that bad, however, it's not worth it and clean enough for a 4 star hotel—I'd say it's a 3 star hotel instead. The customer service is lacking very much: the front desk was not welcoming and seemed annoyed when asked regarding available rooms and payment methods ; luggage boy was unprofessional and not qualified ; rooms weren't cleaned again before entry. I've seen and gone to far better 3 star and above hotels far better than this. Not to mention the...

Worst hotel we have been in. Everything is dirty, from the sheets to the toilet, the door, the walls etcetera. Also it was noisy due to a super busy road and single glass windows. The breakfast was bad and the surroundings were very unattractive. Think twice before going here, they should first fire the current cleaning staff (if...

Incredibly unclean. Bathrooms hasn’t been cleaned in a long time- there was pee on the seat, and soap scum caked on the shower screen. Mystery stains on the bed. We asked to be moved, and they showed us two other rooms, just as bad. The shower had about as much water pressure as a leaking tap. The staff tried to be as accommodating...