Romazzino, A Belmond Hotel, Costa Smeralda — Hotel in Alzachèna/Arzachena

I have never written a negative review but I felt it was important for other people to understand that this is not a Belmond yet... it is nowhere close to the caliber of service that is to be expected of hotels that cost this much.

We wrote the email below to the team after our honeymoon and after 2+ weeks haven't gotten a single response. The poor service, insane prices and lack of care is clear throughout the entire property. Given they didn't care about the email (below), I thought it was important that others understood what you are signing up for at Romazzino.

It all began on our first night, at the Terrace restaurant. We were taken aback when our waiter approached us for the first time with no hello, but rather a "ready to order? Eat? Drink?" We told him we needed a moment and only communicated next when he took our order. My husband ordered the Four More drink (42 Euro), which the server was extremely confused by, asking my husband to point it out on the menu. There were also several spelling mistakes on the menu and we were asked if we were ready for the check several times. On our first night of our honeymoon, if felt odd to be rushed out and for nobody to acknowledge the day.

The following morning at breakfast, we each ordered an Eggs Benedict (which was confusingly listed as Eggs Florentine). We got two pieces of ham, topped with two poached eggs and hollandaise sauce. No English muffin. When we pointed out the mishap to the woman in charge, she kindly apologized and let us know that yes, an English muffin should be present. We waited 10 minutes to be brought a piece of white toast on a side plate - not at all the proper element of the dish, with our eggs and ham have gone cold.

A few additional things then further soured our experience, such as the host at breakfast each morning being confused by our room number (writing it down in the margin of her list of guests), the hairdryer in our room only blasting cold air, and calling to request a steamer for two garments, to which it was insisted that we have the Romazzino team press (being assured it will be complimentary). Upon return of the items, we received a bill for 53 euros and after calling again to voice the confusion, the manager assured us it would be taken off of our bill right away. It wasn't, as we found out at checkout.

On our last night, we decided to eat at the bar. The gentlemen serving us greeted us kindly and remembering the tomato water risotto I ate at the Terrace restaurant, I thought to ask if it were possible to serve the risotto from the level above at the bar. We were told this was absolutely impossible, which of course I accepted. A few moments later, the table next to ours arrived and were served an entire dinner from upstairs (including the Sardinian bread basket and olive oil, and a plethora of items from the terrace). I understand that situations between parties differ, but it seemed a bit careless to claim it absolutely impossible and proceed to do so, at the table right next to ours.

At checkout, we were first told that our reservation couldn't be found in the system. Once it was, we were told that the system had us checking in that day (the day we were checking out) for two days. We explained more than once that this was impossible, as we're clearly checking out and have stayed on the property for four nights. This disclosure didn't seem necessary as it only further proved the overall chaos and misunderstanding we felt at the property, and placed us in a stressful position.

This stay was followed by a few other hotel experiences that we expected to be of lower caliber than the Romazzino (hence why we wanted to begin the celebration here). It was only at the Romazzino that not a single staff member recognized our honeymoon or made us feel celebrated. To us, our experiences at the Belmond are always a clear step above any so this disappointment was...

We stayed here in early June 2022 after our wedding in Amalfi and traveled with our four year old. This is considered off-season but we experienced the best weather imaginable with low crowds. The hotel is located on the best beach in Europe and the architecture and design of the facility is beautiful. You are treated like royalty from the moment you arrive. We asked to switch rooms because the first room had a hint of moisture smell and was a bit small; the room they gave us was amazing - tons of storage opening to gardens.

There are two large exquisite pools, an amazing outdoor gym, great internet, outdoor bar food or luxury full lunch course lunch options, and a world class dinner. Great hotel for families with kids but would also be good for couples - I could only imagine.

A couple things to note: the service here is the best in the world. The concierge is available around the clock and they go out of their way to get you what you need- I left something important and they offered to deliver it to me in Lake Como but instead I had them send it to me in US. They also brought me medicine when I needed it (don’t eat seafood offsite!). They can book scuba to boats or anything in between (dinner at other nice restaurants). The child care is the best in the world- they have a world class child care facility and can also arrange a private nanny on moments notice.

Ciro and his crew at dinner are my favorite- the best service I’ve ever had at any restaurant. Amazing and dynamic food menu including caviar and seafood- preset every night to something different. Breakfast covers everything for an American you’d dream of. Basically the service at a restaurant you admire and dream of. To make this affordable I’d recommend early June or September.

We met some amazing people on this leg of our journey that will be memorable for a long time. Make sure you tip well because the staff here from the maids to the beach and life guard crew deserve it. Will definitely be returning to...

This is NOT a 5 start hotel!! Stayed here in Aug; had 5 suites for family and rented there most exclusive villa (spent a lot of money). We honestly felt like were were getting scammed on everything; just arrived and 4 kids & 3 of the adults were told when we checked in you must have lunch by the pool; the kids had pasta with cheese and the adults had some pasta and self serve apps they had out, $1100 no alcohol. Then anytime we asked for a Taxi to go even a mile up the street they would always get a us a car service; $50-100, again we asked for taxi was told its meter rate etc, never was. Breakfast was horrible; food was not great and the service was horrible. Then one of the rooms we were told we eat 16 special K bars and 3 big boxes of animal crackers (NOT true) we did not even touch this stuff in the room and to be honest I don't even think they stocked the room with these snacks (charged us 100 euro). Spoke to the manager about this and he told us sorry nothing he can do, imagine your renting 5 suites and there most high end villa and thats what you tell us. Another situation happened where I went to the pool bar to get a regular coffee, was asked are you staying in the villa I said yes and the gentleman working there said "complementary". I walked back to the Villa to give my wife the coffee then another family member wanted one. I went back another person was working there made the 2nd coffee then gives me a bill for 35 euro, I asked what this was for he said the 2 coffees, explained to him I was told the other gentleman that was working there said there was no charge. I was to wait and they would call the manager, to no surprise the manger said sorry nothing he can do. That has to be the WORST customer service experience I have ever dealt with anywhere I have been. VERY poor management and the place is honestly run down a bit, again its NOT 5 star...