Rosapetra SPA Resort — Hotel in Cortina d'Ampezzo

A disappointing stay at Rosapetra SPA

I’ve always admired Rosapetra SPA - its location in Cortina d’Ampezzo, the wood-and-stone charm, the promise of calm, combined with being pampered. So when we finally booked three nights for €1,800, I was thrilled, certain this would be the highlight of our Dolomites trip.

That’s what makes writing this so difficult: what we experienced simply didn’t live up to the standard or value I’ve always associated with Rosapetra SPA.

— Room comfort: For a room in this price category, the lack of air conditioning was very surprising but might have been fine if we could ventilate. Unfortunately, almost every time we opened the windows, cigarette smoke from other guests drifted in. On our third evening, a traditional event took place around the hotel and in Cortina - involving the burning of big celebratory fires stacked up all across town. It just wasn’t possible to open windows without feeling like a smoked trout. This resulted in yet another day in a very hot room. One afternoon, while we were out, staff entered, left the lights on in both the main room and bathroom, and left a window open - resulting in a room full of mosquitoes, with stings all over our bodies and a sleepless night. When I highlighted this problem to reception, they offered me a tabletop plug-in fan to help. That left me speechless. This was an absolutely needless negative impact the hotel staff caused. Not being able to find relaxing sleep on your holiday - it’s the best that can happen…

— Maintenance issues: I’ve always imagined Rosapetra SPA rooms as immaculate, but ours had a scratched wooden floor and ceiling windows with clear water damage from past rain exposure. The photographs we took show stained, weathered wood that should never be present in a luxury setting. During the day, the room heats up enormously - temperatures got up to 33°C, which is a huge challenge without air conditioning.

— Breakfast atmosphere: I’ve had expectations of serene mornings here, but on our first day, lawn mowing, leaf blowing, and other garden work began at 10 a.m. right beside the breakfast tables. The video we recorded captures the full “lawnmowing concert” - a complete break from any sense of peace. Service was very friendly but slow; on two mornings, a cappuccino required three reminders and nearly 15 minutes, despite only a few occupied tables.

— Dining: Dinner was the final blow - beautifully plated in some cases but small and underwhelming for the price. A €35 aubergine parmigiana was starter-sized, a chicken breast was completely bland and came alone on the plate with a few potato wedges, and sides felt like an afterthought. No love in the food.

— Service: The staff were visible but seemed disengaged, with little attentiveness. Some few were really friendly and good. Overall, hit and miss.

Overall: Rosapetra SPA still has its breathtaking views and Alpine charm, but the hit-and-miss service, the hotel-staff-caused mosquito incident, disruptive maintenance scheduling, visible room neglect, and underwhelming dining left us feeling let down. It might be that Rosapetra SPA is a great hotel to stay during snowy winters, but it certainly missed the mark in summer. I wish I could recommend this stay, but it breaks my heart to say I...

Unfortunately I have to give The Rosapetra a very unsatisfactory review.|The first room the front desk showed us when we arrived, was an inner corner room with a very limited view of the valley and mountains. The room was extremely small and stuffy. We asked if another room was available for our stay. The only room that was available was a suite which we paid extra for but it was only available for two of the four nights of our stay. Which meant we would have to interrupt our vacation, pack up, move and unpack, which we agreed to. |They told us another deluxe room could become available and they would offer it to us. After two days we packed up and went out for a day of biking. On our return the front desk escorted us back to the same room (Room #10) that they offered us two days before, knowing how displeased we were with it! Not even mentioning that they couldn't give us another option. We voiced our disappointment again! We were tired and drenched from biking in the rain so we took the room.|We talked about leaving a day early and went back to the front desk and asked if we could get a full refund for the next night. The woman at the front desk assured us multiple times that we would and that our travel agent needed to call them, since it was booked and paid by them and the Rosapetra would give us a full refund for the last night.|We went out for dinner that night and packed up. The next morning we were checking out (a day early) and the front desk, again assured us once she spoke with our travel agent we would get the refund. We would have NEVER checked out if we weren't getting refunded. We would have stayed last evening. |Later that day our travel agent called us stating that the Rosapetra will not be giving us a refund and that the front desk never said we would get a full refund. We were SHOCKED.|It wasn't a language barrier as she said it multiple times! Since our stay in August, we have been in contact with The Rosapetra through email with the Operations Manager. He would not give us a refund. His only solution was to give us a credit for one evening in 2026. We will not be going back to Cortina in 2026 as we live in the United States. This solution was not acceptable to us which we told him. He wouldn't budge and that was his final offer. This is very disappointing! Although this is a lovely hotel and the staff was pleasant we would not recommend...

Hello, would love to take a moment to discuss this amazing resort. From the first moment you get there, you are greeted with top-notch customer service. Everyone is attentive, answers all your questions. They give you a tour of the facilities, so you know where everything is. The valet was kind and helpful. What’s great about this resort is that everything is included. The resort spa fee is included, bottled water whenever you need it. They give you a welcome drink when you get there. The level of service is on power with a five star resort. The food at the restaurant is top-notch served with excellent service. Anything you want I’ll try to get for you.

The wine selection is absolutely amazing ranging from €60 to over €2000 . Often the owner is seen at the restaurant talking with the patrons.

The rooms are small and so for that reason I gave them four stars. At over $800 a night I expected a little bit more in the room. That being said, the bed was very comfortable and the temperature control was easy to manage. It has an en suite mini bar, which is not included in our stay. The upper level rooms do have included mini bar. But these rooms range up to $1600 a night.

Breakfast is included and includes a wide range of meats, cheese grains, pastries. There’s homemade orange juice which is delicious. There’s a limited menu where you can get omelette or scrambled eggs with bacon.

Overall, I would write this one of the best hotels in this region. But be prepared to spend some money at the restaurant!

The spa facilities are very beautiful. There is one sauna which is outside and has a epic view of the mountains. There is a cold shower inside by the pool. The pool is kept to body temperature and has hydrating massage jets .

We were unable to secure a massage here because they were fully booked, but it sounds like they are amazing

Definitely...