Familienhotel Familiamus — Hotel in Eisacktal - Valle Isarco

We started the correspondence with the Reservations Department long before our arrival at the Hotel. We always received quick answers to our questions and suggestions for solutions related to the planned stay. We received support particularly in choosing the right place for the ski equipment rental, getting a ski instructor for our kids or for example receiving the ski pass for the region. | |Location: The hotel is situated in MARANSEN right on the Brunner Slope in the front of the charming Dolomites with an access to entire SKI region Gitschberg Jochtal. Both the Alpes and the valley make an amazing, idyllic impression when spending time in the hotel; seating on the terrace, sauna, swimming pool as well as during long hours in the restaurant.| |The hotel is Compact. I do not like spending time in "holiday factories" so I appreciate the way it has been designed. The architecture of the entire complex refers to the traditional Tyrolian style of houses. The whole area inside and outside is beautifully decorated, which means that walks, especially in the evening, give a lot of relaxation.| |Dining :| |breakfast is served in the form of a Swedish buffet. I am delighted with the possibility of making fresh juice, ordering eggs in any form, a stand for pancakes and pancakes. They have delicious coffee in the morning plus the perfect selection of fresh bread and baguette :) there is nothing I can imagine having more diverse and complex for breakfast. | |Lunch has a wide selection of dishes such as meats, pasta, pizza, salad bar, soups, desserts and more. I only have been twice for a lunch meal, as I usually spent my lunch on the slopes but both of my lunch break stays were very enjoyable with delicious food.| |Afternoon snack; for all those who were going down the slope, around 4 pm there was a delicious snack in the form of soup and desserts. Selection of cakes, donuts, croissants gave incredible joy and energy before playing at the pool and spa. My #1 of the desserts was the “apfel strudel” which I can eat and again and again… | |Dinner - The hotel offers different, five-meals Menu for the evening Dinner. Each evening, a different set of five dishes is selected. Besides that; salad bar, unlimited selection of desserts, fruits, cheese selection and wine snacks. Every day there is also a "Special of the day" such as tartare, fish, venison or others. In addition to the suggested menu consisting of five meals, there is also an alternative menu that gives you the opportunity to order any other dish according to your taste and desire. The restaurant offers a set of vegetarian dishes every evening. There is a lot to choose from - oh yes! Again, all the staff are deftly helping out with selection of dishes, desserts or wines. Special thanks to ANVAR who created one of the kind atmosphere at dinner time. | |There is also ICE CREAM point which is serving delicious desserts. Our kids were so happy to have the opportunity enjoying it every evening. | |The wide range of the wine list will be another "in-plus" for enthusiasts of a good bottle :) I strongly recommend to try all of the meat selection which is a definition of properly done BBQ.| |The hotel has 4 swimming pools (Main pool, Baby/Enfant Pool, Splash pad, outside pool) plus the out door jacuzzi. There is an additional pool at the SPA (for Adults only). All surfaces are in very good technical condition, clean and maintained / looked after by the staff on a daily basis. There is also a snack bar serving drinks, fruits and healthy snacks !| |Recreational spaces - There are several play areas around the hotel: sandpit, a football/basketball court, table tennis, a games room and a playground for children and finally, the Kids Club. The children can enjoy the attractions & animations from morning to evening, and their diversity meant that none of them got bored. The entire infrastructure is very well maintained and in very good condition. Hotel also offers evening entertainment with mini discos & shows.| |The rooms are big. Beds - comfortable and wide. Daily room-service keeps them clean. The furniture is simple in form, but effective and thoughtfully solved, which means that you can easily accommodate even the most extensive wardrobe. The room has a terrace with a view for the slope, which once again gives a sense of uniqueness looking at the panorama of Alps. In the Rooms, of course, a mini bar, fast internet and TV with channels in most languages. Every guest has an access to the SKI locker, which are heated and making sure all your ski equipment can fit in. This is located right next to the underground garage which also has the electrical supply stations to plug Your car. | |General atmosphere: The entire staff of the hotel is very nice and friendly and at the same time very professional. Each employee has the same ethos of behavior towards hotel guests that makes you feel at home. The feeling of peace, privacy and individual approach to us accompanied us throughout our stay. Thank you very much for your stay and we will definitely be back.| |P.S we also have had the opportunity to use the SPA of the Familiamus hotel ... the SPA services are at the highest level like everything else we have experienced...

The hotel is Compact. I do not like spending time in "holiday factories" so I appreciate the way it has been designed. The architecture of the entire complex refers to the traditional Tyrolian style of houses. The whole area inside and outside is beautifully decorated, which means that walks, especially in the evening, give a lot of relaxation.

Dining : breakfast is served in the form of a Swedish buffet. I am delighted with the possibility of making fresh juice, ordering eggs in any form, a stand for pancakes and pancakes. They have delicious coffee in the morning plus the perfect selection of fresh bread and baguette :) there is nothing I can imagine having more diverse and complex for breakfast.

Afternoon snack; for all those who were going down the slope, around 4 pm there was a delicious snack in the form of soup and desserts. Selection of cakes, donuts, croissants gave incredible joy and energy before playing at the pool and spa. My #1 of the desserts was the “apfel strudel” which I can eat and again and again…

Dinner - The hotel offers different, five-meals Menu for the evening Dinner. Each evening, a different set of five dishes is selected. Besides that; salad bar, unlimited selection of desserts, fruits, cheese selection and wine snacks. Every day there is also a "Special of the day" such as tartare, fish, venison or others. In addition to the suggested menu consisting of five meals, there is also an alternative menu that gives you the opportunity to order any other dish according to your taste and desire. The restaurant offers a set of vegetarian dishes every evening. There is a lot to choose from - oh yes! Again, all the staff are deftly helping out with selection of dishes, desserts or wines. Special thanks to ANVAR who created one of the kind atmosphere at dinner time.

There is also ICE CREAM point which is serving delicious desserts. Our kids were so happy to have the opportunity enjoying it every evening.

The wide range of the wine list will be another "in-plus" for enthusiasts of a good bottle :) I strongly recommend to try all of the meat selection which is a definition of properly done BBQ.

The hotel has 4 swimming pools (Main pool, Baby/Enfant Pool, Splash pad, outside pool) plus the out door jacuzzi. There is an additional pool at the SPA (for Adults only). All surfaces are in very good technical condition, clean and maintained / looked after by the staff on a daily basis. There is also a snack bar serving drinks, fruits and healthy snacks !

Recreational spaces - There are several play areas around the hotel: sandpit, a football/basketball court, table tennis, a games room and a playground for children and finally, the Kids Club. The children can enjoy the attractions & animations from morning to evening, and their diversity meant that none of them got bored. The entire infrastructure is very well maintained and in very good condition. Hotel also offers evening entertainment with mini discos & shows.

The rooms are big. Beds - comfortable and wide. Daily room-service keeps them clean. The furniture is simple in form, but effective and thoughtfully solved, which means that you can easily accommodate even the most extensive wardrobe. The room has a terrace with a view for the slope, which once again gives a sense of uniqueness looking at the panorama of Alps. In the Rooms, of course, a mini bar, fast internet and TV with channels in most languages. Every guest has an access to the SKI locker, which are heated and making sure all your ski equipment can fit in. This is located right next to the underground garage which also has the electrical supply stations to plug Your car.

General atmosphere: The entire staff of the hotel is very nice and friendly and at the same time very professional. Each employee has the same ethos of behavior towards hotel guests that makes you feel at home. The feeling of peace, privacy and individual approach to us accompanied us...

Lage & Klima|Wir waren vom 2. bis 9. August im Familiamus in Meransen und haben das Hotel wegen der sehr guten Bewertungen und des Neubau-Standards gebucht. Die Lage ist perfekt für einen Sommerurlaub, da es durch die Höhenlage meist 5–7 Grad kühler ist als unten im Tal, auch an heißen Tagen sehr angenehm. Nachts kühlt es gut ab, die Zimmer bleiben frisch, vermutlich auch durch eine Lüftungsanlage. ||Dazu kommt, dass das Hotel wirklich wunderschön gelegen ist – mit fantastischem Ausblick über die Berglandschaft. Viele Dine, Wanderwege und Fahrradrouten zu verschiedenen Hütten sind direkt vom Hotel aus fußläufig erreichbar, was es lagetechnisch zu einem absoluten Highlight macht. ||Hotel & Konzept|Das Hotel ist von Anfang an als Familienhotel geplant worden, und das merkt man in jedem Detail. Kids Club, Kinderstation und Pool sind logisch und nah beieinander, die Angebote für Kinder abwechslungsreich – vom Keksbacken über Schnitzeljagden bis zum Klettern. Besonders positiv: unsere Kinder wollten hier freiwillig bleiben, was sonst nie vorkommt. Über die Hotel-App lassen sich Aktivitäten einfach buchen, auch bei Vollbelegung gab es immer Plätze. Die Pool-Area ist großzügig, nie überfüllt, mit tollen Wasserrutschen. Fahrräder und E-Bikes mit Anhängern können zu fairen Konditionen geliehen werden, perfekt, um die Umgebung zu erkunden.||Zimmer|Die Zimmer sind groß, mit separatem Kinderbereich, sauber und gepflegt. Auf Nachfrage wurden Zusatzutensilien wie Windeleimer oder Baby-Steamer sofort gebracht.||Kulinarik|Kulinarisch war das Abendessen an den ersten beiden Tagen herausragend, danach immer noch gut bis sehr gut, wenn auch nicht mehr ganz auf dem Einstiegsniveau. ||Frühstück, Mittagsangebote und Nachmittagsjause sind vielfältig. Die Bar ist gut sortiert und preislich fair, allerdings sind viele Drinks nicht im All-inclusive enthalten (selbst Standard-Drinks wie Aperol Spritz), was etwas irritiert. Hier könnte man überlegen, den Zimmerpreis leicht zu erhöhen und gängige Drinks zu inkludieren.||Auch ein Zusammenlegen der Tische nach spontanen Besuch und Einbuchung von Freunden für 2 Tage war kein Problem. ||Kritik:||Restaurant-Service am Abend|Der einzige klare Schwachpunkt ist der Abendservice im Restaurant. Es gibt keine festen Kellner (was durch die festen Tische für die Urlaubszeit eigentlich pefekt wäre), sodass jeden Abend neue Gesichter am Tisch sind und sich niemand dauerhaft verantwortlich fühlt. Das führt dazu, dass der Service oft unaufmerksam wirkt: Bestellungen werden aufgenommen, ohne dass richtig zugehört wird, leere Teller bleiben länger stehen ||Auch der fehlende Blickkontakt und das seltene proaktive Nachfragen, ob alles passt, hinterlassen den Eindruck einer gewissen Gleichgültigkeit. ||Die Servicekräfte sind bemüht, aber überwiegend angelernte Kräfte und keine erfahrenen Gastroprofis, genau hier würden ein oder zwei erfahrene Oberkellner den Unterschied machen. mMn hat das ausschließlich mit korrekter Schulung und Anleitung zu tun. ||Wir müssen auch sagen, dass wir uns an einigen Abenden tatsächlich nicht wohlgefühlt haben und das ist etwas, was uns in dieser Form selten passiert. ||Wie in vielen hochklassigen Häusern gibt es auch hier Gäste, die sehr präsent auftreten und viel Aufmerksamkeit einfordern. Momentan wirkt es so, als ob diese „Dampfplauderer“ vom Service bevorzugt behandelt werden, während andere Gäste etwas aus dem Fokus geraten. . ||In einem Fünf-Sterne-Haus darf das nicht passieren, unabhängig davon ob Familienhotel oder nicht, das Servicelevel muss für alle gleich hoch (auch wenn es sich um viele relativ junge Gäste handelt, ist ein "DU" im Service nicht gleichbedeutend mit "legeren" Sevice), unabhängig davon, wer am lautesten auftritt. Das ist neben uns noch einigen anderen Gästen aufgefallen. ||Es sollte sich immer wie hochwertigen Abendrestauranf anfühlen und nicht wie ein überfülltes Sommerrestaurant an der Promenade, wo der Kellner entscheidet, wer die "Show" bekommt. ||Fazit|Wir schreiben diese Kritik, weil wir hoffen, dass die Chefin – die im gesamten Hotelbereich stets präsent war, einen extrem professionellen Eindruck machte und die Handschrift dieses Hauses prägt – das liest. Wir gehen davon aus, dass das Thema beim nächsten Besuch erledigt ist und freuen uns schon auf den Winter und hoffentlich auch wieder auf den Sommer.||Gesamtfazit: 4½ von 5 – ein herausragendes Familienhotel, das mit kleinen Anpassungen im Service ganz leicht die perfekte 5/5...