Magnola Palace Hotel — Hotel in Ovindoli

We booked a room for 4 people from Sunday to Monday. We arrived and the receptionist did not provide any information at all on anything (breakfast hours, services offered by hotel, nothing). Just gave us our keys, gave an impatient explanation of where our room was and that was it. Then we had to find our way in the dark using our phones to get to our room.The room we got was not what we saw in the picture when booking. The pictures showed the room had a couple's bed and 2 single beds. Instead, it had a couple's bed and a bunkbed. At this point we were still ok since we thought maybe the receptionist was just new and the room was clean and had a nice view. However, I did not sleep at all because every time my husband in the upper bed moved, my bed (lower bunk) shook and woke me up. In the morning, we woke up to a winter wonderland. We went down to the hotel restaurant to get breakfast and we were given the only table that did not have a view. This was a bit disappointing but still so far not so bad. If it had not been for the way we were treated when checking out we could have disregarded all this and the overall out-of-date rooms/furniture and may have given this hotel 3 or even 4 stars with just some small things to improve. We tried to ask to check out 30 minutes past checkout time (11 am) and the staff member was extremely rude. He did not even let us finish, he just looked at his watch, raised his brows in exasperation and snapped checkout is at 11 . TMy issue is not the fact that we were not allowed to checkout later but the way we were treated. Adding all this made us feel like they were doing us a favor to let us stay in this hotel. They get 2 stars because at least room was clean and had a nice view but would not recommend...

We booked a room for 4 people from Sunday to Monday. We arrived and the receptionist did not provide any information at all on anything (breakfast hours, services offered by hotel, nothing). Just gave us our keys, gave an impatient explanation of where our room was and that was it. Then we had to find our way in the dark using our phones to get to our room.The room we got was not what we saw in the picture when booking. The pictures showed the room had a couple's bed and 2 single beds. Instead, it had a couple's bed and a bunkbed. At this point we were still ok since we thought maybe the receptionist was just new and the room was clean and had a nice view. However, I did not sleep at all because every time my husband in the upper bed moved, my bed (lower bunk) shook and woke me up. In the morning, we woke up to a winter wonderland. We went down to the hotel restaurant to get breakfast and we were given the only table that did not have a view. This was a bit disappointing but still so far not so bad. If it had not been for the way we were treated when checking out we could have disregarded all this and the overall out-of-date rooms/furniture and may have given this hotel 3 or even 4 stars with just some small things to improve. We tried to ask to check out 30 minutes past checkout time (11 am) and the staff member was extremely rude. He did not even let us finish, he just looked at his watch, raised his brows in exasperation and snapped checkout is at 11 . TMy issue is not the fact that we were not allowed to checkout later but the way we were treated. Adding all this made us feel like they were doing us a favor to let us stay in this hotel. They get 2 stars because at least room was clean and had a nice view but would not recommend...

Siamo stati al Magnola dalla domenica al venerdì. Esperienza più che piacevole.|La struttura: al piano terra accettazione, bar, ristorante, salotto con camino (elettrico) e pianoforte per le serate musicali. Dopo 4 gradini si accede ai piani delle camere, da qui parte l'ascensore, quindi attenzione per chi arriva con carrozzine e passeggini. Al primo piano interrato c'è la sala carte, con tavoli da gioco (che io usavo anche la mattina per lavorare al pc), la sala biliardo, a cui si accede su prenotazione e la sala animazione dove si svolgono le varie attività per grandi e piccini e dove si trovano tavolo da ping pong, biliardini, air hokey, pop corn, zucchero filato e altri dispositivi ludici. Al secondo piano interrato c'è la discoteca e la sala giochi. Le varie sale sono aperte ad orati pretsabiliti (ma comodi) e in gestione allo staff di animazione. All'esterno un comodo ed ampio parcheggio così come il parco giochi e la simpaticissima Fattoria del Magnola, con anatre, capre, galli, galline e una bella voliera. Di fronte c'è il maneggio e i cavalli sono sempre visibili dalle finestre dell'Hotel.|La camera: ben arredata e comoda, calda (anche troppo) e confortevole. Il bagno, meriterebbe la sostituzione dei rubinetti e qualche stand per poggiare gli asciugamani: li unici ganci erano dietro la porta, sul termosifone, lontani dai sanitari.|La cucina: (pensione completa) i pasti erano abbondanti e ben cucinati, sebbene alcune pietanze ripetute. Gli antipasti, a buffet, a volte sono stati insufficienti per tutti i commensali. Le colazioni sempre abbondanti e golose, sia dolci che salate.|Il personale: gentilissimo e sempre cordiale. Anche per i pranzi a sacco hanno soddisfatto abbastanza. I nostri Giuseppe (il maitre e il cameriere) sono stati disponibilissimi ad esaudire ogni richiesta. Quando abbiamo necessitato di pranzo a sacco, per un paio di giorni, si sono subito prodigati.|L'animazione: che dire... Claudia e Daniel simpaticissimi e bravissimi con i piccini e con noi grandi. Poi tanto tanto pazienti. Alfred, il capo animatore... beh, per me che amo il Karaoke, è stato il massimo. Oltre ad organizzare le serate dopo cena e l'intrattenimento pomeridiano, accompagnano in escursioni mattutine, per i non sciatori, oppure in gite a cavallo.|Insomma, ce n'è per tutti i gusti!!! Tutta la famiglia è rimasta più che soddisfatta, dalla sistemazione e dagli impianti sciistici: sicuramente toneremo. Grazie...