Sport Hotel Wildgall — Hotel in Pustertal - Val Pusteria

Avoid This Hotel – Unprofessional and Hostile Behavior

We recently traveled from Norway (by car) to Italy for the biathlon and stayed in a hotel near this establishment. Upon arrival, there was no clear signage indicating where to park. We accidentally drove just a few meters into the wrong parking area due to the unclear layout. Unfortunately, the surface was extremely slippery (ice covered with water), and despite having proper winter tires, we struggled to get traction.

The owner of this hotel came out holding a shovel with gravel, but instead of offering any assistance, he immediately turned hostile. He refused to help, accused us of having summer tires (which was false), and even threatened to call the police. Despite our polite requests for assistance, he remained aggressive and dismissive. It was only after my wife managed to find some gravel in the snow that we were able to regain traction and move our car. Ironically, after we had already left, he decided to spread gravel where we had struggled.

This was not just an unpleasant experience—it was deeply concerning. His behavior was unprofessional, intimidating, and showed a complete disregard for safety. If you value a welcoming and professional atmosphere, I would strongly recommend avoiding this hotel. There are plenty of other options nearby where guests are treated...

There are issues here. My bed was too hard (but you may love a firm mattress. The pillows can hardly be called pillows. They're too flat. The breakfast buffet is simple. The evening meal was generally good, but the Sunday evening meal, while definitely a meat-eater's dream, was not to my taste at all. ||||But who cares? The service was always delivered with such endearing friendliness. I got better pillows, and I was offered something different on that Sunday evening without having to ask for it. The sweet people who run this hotel are attentive and accommodating. ||||I'll be back. ||||A tip: If you don't like instant coffee (sadly instant coffee is par for the course in many Italian hotels), ask for an espresso, cappuccino or double espresso from the bar. It's what most...

2nd time staying here. Peter opens up the hotel out of season for our school senior trip and always takes care of us. What a beautiful setting at the footsteps of the Alps. Great place to wake up and enjoy the surroundings. Looked forward to the breakfast and evening meals that the staff cooked up for us. Close to hiking trails and the Biathlon stadium. One of my favorite places to stay while touring Europe. The setting alone is priceless. Don't go looking for the newest and greatest but a peaceful retreat in a...