Terme San Giovanni — Hotel in Rapolano Terme

We booked one week at Rapolano Terme as it was my boyfriend's birthday and I wasn't feeling well from my autoimmune disease. The idea was to feel better to keep up the next 2 week journey. At first it was hard to book as we emailed the hotel several times with no answer. availability was flying away and we booked in despair.finally a reply came. ||If you are a foreigner, you will need a car. We had previously traveled around Italy by train but here only regional trains run and they are not reliable. The hotel is also 2km away from the train station. Get a car.||The hotel is beautiful, small and usually very quiet. There are 6 swimming pools but we only used 2 that were reserved for guests. The others are very busy and it's difficult to relax. The gardens are very peaceful and Great to forget about stressful events.||The pool is open from 07:30 am to 10:00 pm and I really felt better after two days soaking in. I did not try the spa but was tempted.the sauna is also great.|| They provide robes, towels, slippers and a bag to carry your things when you go to the pool. You have shower gel, shampoo and hair conditioner in the room which is great as the water tends to get your hair dry. I forgot my body lotion and I was a bit disappointed as they do not provide this. Bring body lotion because the water dries out your skin.||breakfast is good but not as good as I hoped. They are some fruits but not many and that's what I eat most in the morning, you have available water with lemon and ginger, tea and coffee on the spot. Orange juice is not bio or organic, is from a box. The items are all written in Italian which is great for someone like me who wants to practice Italian.|We were booked on half board and the restaurant is great.the food is delicious and staff is amazing. The only thing I would say there's at fault is the menus which are only in Italian and the small symbols for allergies which are not always easy to interpret. Apart from that, the dinner restaurant could be a 5star hotel restaurant and we were really impressed. Also, a special mention to Catia, who was wonderful to us in everyway. A truthful brand ambassador, she was patient with us and always extremely kind. |Also a special thanks to Lisa and Riccardo that helped me with providing a birthday cake for my boyfriend's special day and hiding a birthday gift that arrived by mail.||The WiFi has some issues for us as we work online. We were not able to access our companies' VPN and for me that can be a real issue as I design websites and sometimes I need to access them. Also, one day I tried to work sitting outside in a small garden with metal chairs bright next to the hotel but there was no connection. ||The hotel is clean and peaceful, weekends can be a little busier but it was a wonderful experience. We will be back next year (with a car) and hopefully also...

Overall we were very impressed during our stay, the design of the hotel and spa and landscaping of the grounds are well-thought out. The terme has incredible views and lots of places to sit and relax in the expansive gardens. The food in both the cafe/bistro and restaurant was really excellent and very good value, the service in all areas was also excellent. The spa treatments were good - but not great. My partner and I had identical treatments - but when described to each other they had substantial differences? Overall the spa experience is a little 'cool'. Probably an instant way to solve this would be for the therapists to introduce themselves when they collect you and ask if you have any special areas for attention, in this way they can make more of a personal connection to the client. It all felt a little robotic - The bedrooms are beautifully renovated and our bathroom was large - comfortable bed and linens great quality. The only problem was the heat. It was boiling hot and impossible to control the temperature in the room even though there is a thermostat. And on the second night for some reason there was no hot water after 23.00? Considering this is a very expensive place to visit, and is based on spending time in the spa/thermal pools a little more attention to your hotel guests wellbeing throughout the day would be welcome. For instance, whilst you provide complimentary tea adjacent to the hotel pool - there is no sugar/milk, and the hot water heater heats the water - but does not boil it so you never really get a proper cup of tea. Also at 1600 it would be a nice gesture to put out some cookies for hotel guests - they are made in house so would be no additional expense or inconvenience. And the breakfast service - Whilst it has great potential if advertised to run to 10.00 should - with a full compliment of products available - not most things finished by 9.45am and difficulty in finding a clean table to sit at. We had completed the digital hotel questionnaire that arrived after our stay outlining our thoughts and favourite parts of our visit - Once completed and sent there was no confirmation of receipt or message of thanks for completing the questionnaire - which is what prompted me to write this review. The level of investment in this Spa Hotel is huge and whilst some things could have been better we had a great time and I'd still highly...

Review on spa facilities||Don’t waste your money, wouldn’t even give it 1star.||I have to say I was quite shocked and disappointed with the experience.||When we arrived we waited 30 minutes to be seen at the desk, once we got to the front we were told we were in wrong queue. This was an awful start and set the tone of the whole experience.||At this point we were told that no towels were left to hire, disappointing after what I had been informed by email prior to booking in advance. We were offered bath robes but told these were €18 per person.||When we got to the changing rooms firstly, they were so cramped and full of way too many ladies, we were pushed out the way while forced to undress in such a public area which was humiliating. Further to this it was absolutely filthy, the floor was full of hair, and dirty.||The walkways are also not being maintained and even with shoes on are very slippery and quite dangerous. I did not see any type of spa attendant during the whole day or anyone managing the cleanliness or tidyness of the changing rooms, I was told the gents changing rooms towel bin was overflowing and full of dirty towels ect.||The facilities themselves where also dirty and unkept.||During our visit we were stopped by a lifeguard and asked to use a towel and told we couldn’t walk down the corridor without one which was quite frankly insulting as we wanted towels but apparently this isn’t something this establishment could offer us.||Upon leaving, and re-entering the changing rooms, the showers were full of hair again, some large hairballs in the shower which were causing some severe drainage issues. The water in the shower was also freezing cold. The floor itself was covered in hair and water causing a slip hazard. I have attached a picture of the floor in the changing room.||When we left I did mention to the receptionist that the ladies changing facilities needed the attention of a cleaner and I was dismissed and ignored.||As someone who works in the industry and has done my whole career I would expect better, especially considering the high price point of spa entry and the fact people use the establishment as a destination and luxury experience.||I have raised these points via the email I used to make our reservation twice since our visit and have had...