Tenuta de l'Annunziata - Natural Relais — Hotel in Uggiate con Ronago

We came for a relaxing and unique experience on our last day of holidays and got the exact opposite. This place lacks hospitality. The staff and management don't know how to handle situations and they make mistakes and omit information. They will try to overcharge you for many things. The quality is substandard.

When we arrived we asked for room service but were told they are very busy and so this will take more than an hour and that to make it easier we should come to the restaurant instead. So we do and when we get there the waiter tells us arrogantly that for this time they will allow us to order something from the room service menu - as if they were doing us a favour.

Then the spa - you can only use the spa 4 hours consecutively (this is omitted from their website). When I received the confirmation of my booking and they sent a message specifying that this needed to be consecutively, we asked if it was possible to do 2 hours one day and 2 hours the next but were straight away declined. We thought about getting massages but they only do it in the afternoon so they said they could do it during our 4 hour spa time or the next day in the afternoon. As we had only booked for one night we said we would think about it and possibly pay extra to pay for the spa the next day so that we could get the massages. However, when we entered the spa, that's when they decided to tell us that they have closed their sauna and hammam for COVID reasons so only the pools are open. When you point it out to them, they say that in the website, it is written "following the Italian decree" but the decree says you can keep open sauna and hammam as long as you do it under reservation and you clean it. So they specifically omit information to lure customers. The spa manager approached us after we spoke to the receptionist and offered us one free cup of Himalayan salts scrub used in the hammam to probably "calm us" which we thought ridiculous and not sure how to take that. When we left the spa and spoke to the receptionist again, they reminded us that they gave us some salts - I was dumbfounded. We obviously did not pay for an extra spa day or the massages. As for the pools, they are not that "interesting". They have the usual jets but the pressure isn't that great and the whirlpool was not hot enough. Their walking cold to hot pool was neither cold enough or hot enough. The atmosphere is like being in a normal hotel swimming pool.

The restaurant is substandard and fraud (made us pay 70 euros for 4 glasses of wine paired with our dishes of their cheapest wine that cost 20 euros per bottle).

To add to injury the hotel room, although it was nice - the bath stopper didn't work so you could not have bath and one of the spoons provided was dirty (super gross). Also, they put two beds together and call it a double bed. For an eco friendly hotel, they use capsule machines. The mini bar is over priced and tea facilities not provided.

We were told management would be there on check out but they were not which says alot about how much they care about their guests (maybe we were too lowly as we were paying only for a standard room so not worth...

We have been to Tenuta L'Annunziate several times before but would not return any longer. ||We usually reserve directly through the hotel site but at this occasion, our friend had done the booking with EXPEDIA. It's not clear when booking through EXPEDIA that the wellness centre is not included but we had to pay 60 Euros per person for using the sauna/pool for 4 hours. This is ridiculously expensive and we did not go for the wellness centre. ||My partner and friend arrived before me and when entering the hotel with my luggage, the reception started shouting that the second person should be registered and that a supplement should be paid (while we had booked a double room). ||The way how the reception manager was raising her voice to us (and we remained very calm...) was simply not acceptable. ||When receiving the bill, they first wanted to charge 100 Euros per night for the supplement. After complaining, they reduced this amount by half. It gives unnecessary stress. ||The rooms have now become outdated. The matrass is no longer good and the pillows are rock hard. The hotel has also become extremely economical with shower gel and other utilities. ||On the positive side, the breakfast is very good. The restaurant is also very good but ordering à la carte is probably not a good option (very expensive for very small portions). ||Overall, with the most latest experience, I would definitely not return to Tenuta L'Annunziata. I understand now why their ratings (on Tripadvisor and other booking sites) have...

Disappointing Stay - Needs Major Improvements

My recent stay at this tenuta de l’annunziata was unfortunately a letdown and fell far short of expectations, especially considering the price and purported star rating.

The most significant issue was the complete lack of air conditioning or even basic fans. In April just when the weather has started getting warm, this made the room incredibly uncomfortable and stifling, leading to a very restless and unpleasant night.

Beyond the temperature, the bed itself presented problems. It moved excessively with even slight movement, making it difficult to get comfortable and further impacting sleep quality.

Considering the lack of basic amenities like climate control and the issues with the bed, I honestly don't believe this place is worth the money charged. While I can't comment on other aspects of the property, these core issues significantly detracted from my experience.

Overall, I cannot recommend this place based on my stay. The lack of air conditioning/fans and the unstable bed made for a very uncomfortable and disappointing experience.

Possible improvements for the establishment:

Invest in air conditioning or, at the very least, provide fans in each room. Address the stability issue with the beds. Consider replacing or reinforcing them. Accurately reflect the lack of air conditioning in the property description to avoid misleading...