B & B Casa del Miele Venice — Hotel in Venice

I have stayed in a lot of places in my many years of travel, and my experience here was awful. This place was located at the end of the runway of the Marco Polo Airport in Venice, Italy. We chose this place because it was close to the airport and figured it would be an easy walk. Less stress trying to navigate around Venice. It was just a place to put our heads down before our flight back home to the states. I was not expecting much. The walk to the place is a very busy street, it was a combination between sidewalks and your actually walking on the side of the highway. If your adventurous, it wasn't that bad. If walking on the side of the highway scares you, I suggest taking a taxi. We couldn't justify spending 20 euro when we could walk a mile. When you arrive, there are 2 gates, one that has flags and one about 20 feet away on a side street. That is the one they want you to use. We rang the bell and someone unlocked the gate for us to come in. There was a couple of doors and wasn't sure which one to go in, and finally we saw a door open. The man didn't bother to greet us or tell us where we were to check in at. We just stood outside the door and after a couple of seconds he told us to come in. The room was really dark. Even with the lights on. I was hot and tired from dragging my luggage and the inside of the house felt hotter then it was outside. The guy wanted our passports, which took me off guard. My boyfriend told me to go outside he will handle the check in. So I sat on the porch for awhile. I finally felt better, I went back in and i found my boyfriend and the host arguing. The host wanted to charge us more money. We already paid for our room 6 months ago through booking .com. we paid for the taxes and he wanted to charge us more. Good thing we printed out our confirmation and we saved emails that we could access, he was trying to show the host we paid for the taxes. The host refused to hear it. He told my boyfriend the taxes went up since we booked 6 months ago. They went back and forth and the host refused to let us use his wifi so we could connect and prove to him we paid. The host called booking .com and booking .com hung up on the host. I was so fed up, that I told my boyfriend, let's just go back to the airport and use the wifi there and find a place to stay and when we get back to the states I'll dispute with booking .com. This was not our first room we stayed while in Venice, we booked at another place in venice and did not have any issues or was charged extra for taxes. So why are we being charged at this place for taxes? We booked both at the same time, which was 6 months prior. I think when the host heard me say let's go back to the airport and we were not going to give up this fight, he stopped arguing with us turned on another light in another hall. He must of had 2 watt bulbs, I think using candle light walking down the hall would have been brighter. He showed us our room. My boyfriend said, no one knows where we are and he can technically kidnap us. So he went back to the host gave him the money and the host was going to give us change, we told him not to worry about it. The host came back with keys to the room and wifi password. The bed was a little softer then sleeping on the floor. The bathroom you had two steps down to get down into it. I originally could not find the toilet paper. But found a half a roll on the back of the toilet. He had 2 big towels, that was it. The window had a roll type shutter, so you couldn't open the window. We couldn't figure out how to turn on the ac and we sent a message to the host using the booking. Com app. He responded to me 4 days later, saying he is just now checking his messages. So we sweated all night long. The walls are so thin, it felt like the guy next to us was in our room snoring. The gate that surrounded the place, you need a key to get in and out of it. I did...

PROS: airport shuttle, big room, clean bathroom, helpful proprietor||CONS: no credit cards, angry proprietor, breakfast inadequate, uncomfortable mattress (2 twins together with no pad), cluttered & dingy atmosphere, AC not adjustable (set at 24C/75F), can’t relax outside due to mosquitoes, shuttle fee||||I booked 2 nights at Case Del Miele because:

Do Not Stay Here

We were extremely disappointed with our stay at Casa De’Miele and feel obligated to warn other travelers.

Communication & Check-In – Terrible For weeks before our arrival, the host messaged us repeatedly wanting to know our exact arrival time. We updated him during our travel, yet when we arrived at 4:30 PM, he completely ignored us. He did not answer the gate, did not respond to messages, and did not answer the phone. After waiting outside with no help, we were eventually let in by his elderly mother who speaks zero English and had clearly been left alone without any support.

When we finally reached the host, he said he would arrive in two hours, then changed it and said he wouldn’t be there until 9 PM. There is nothing open near this property except a casino, so we had to pay to enter just to get food while we waited. Completely unacceptable.

Misleading Information We knew breakfast wasn’t included, but the listing showed a kitchen, so we assumed we would at least be able to make coffee or heat up food. That was not allowed. Guests are not permitted to use the kitchen at all, which is very misleading based on the photos.

Property Conditions The house had a strong, unpleasant odor as soon as we walked in. The walls are paper thin—we could clearly hear people arguing in other rooms. The beds were rock hard and extremely uncomfortable. This was not a restful or pleasant environment.

Rude and Unprofessional Host When the host finally arrived at 9 PM, he didn’t apologize or take any responsibility. Instead, he argued with us when we told him we were frustrated by the lack of communication and the check-in chaos. He told us we could leave if we didn’t like it and he would refund us. This attitude was unbelievably rude and unprofessional. The only reason we stayed is because the next day was our only day in Venice, and we had tours already booked, so we had no time to search for another place last minute.

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This was one of the worst accommodation experiences we have ever had. Between the host’s disrespectful behavior, lack of communication, misleading listing, loud environment, and rock-hard beds, we strongly recommend not...