Hotel Wiesnerhof — Hotel in Wipptal - Alta Vall'Isarco

I came to the Wiesnerhof with my 2 kids age 12 and 14 together with my sisters family as a group of 7 for a skiing holiday in Sterzing. Overall we did have a good time but the experience was soured by some inexplicable shortcomings from the hotel management which we thought were completely avoidable and somewhat spoiled our experience. ||Let’s start with the positive. We had a really nice room in the Arnica Suite, perfect for our needs as a family of 3 with 2 teenage kids giving us all some privacy. Saying that, the desk chair provided simply collapsed when I tried to sit on it the first time on the final day which could have been an issue for a less mobile person. My sister wasn’t too happy with non functioning lights and some minor aspects of their room.||The spa/wellness area is really nice and modern and the kids loved this and the pool but I only used it once after skiing. The food overall was very nice, maybe a bit salty and the waitresses were excellent and really helpful and friendly. The hotel is clean although my sisters room and the dining areas as well as the drying room are a bit dated.||Now some of the things we didn’t like but would have probably overlooked if we hadn’t had the bad experience on the final day.||To get to the main skiing area at Ratschings it’s about a 15-20 mins drive by car and having enrolled our kids for skiing school we were told to be at the middle station there by latest 9.45 so we decided to have a reasonably early breakfast the first day around7.30 to give ourselves enough time to get there. The problem is that breakfast buffet at Wiesnerhof officially only starts at 8am ( to 9am) and whilst the door to the breakfast room was open and 2 other couples/families had already been there when we arrived having their breakfast I was made aware quite directly by the lady owner that ‘breakfast starts at 8’. The following day we agreed to go to breakfast by 7.45 and as well only start with the buffet so we could leave in time for skiing school only to find that the door to the breakfast area was locked and only unlocked at 8am (just like on subsequent days) but when we entered the breakfast area we found the same Italian couple already being in there having breakfast just like on the first day. We felt treated very unkindly, unfair and unprofessional as a group with 4 children but did not make an issue out of this. We all felt that to start only offer breakfast from 8-9 is too short as well as too late considering that many people need or want to start their day early when they pay lots of money to go skiing and quite frankly I cannot remember a single hotel I’ve been to where breakfast starts that late.||Now comes what really upset us. On our final of 5 days, returning back to Munich Airport and London I took the liberty and made about 5 small buns from the breakfast for me and my kids for the journey and then went to the reception to settle my 1600 Euro bill when the owners wife laid straight into me that ‘she was sorry but have to charge me for the buns. To be fair I was baffled and shell shocked how a person working in the gastronomy/ hotel business could challenge a customer as a final act over 5 or 6 Euro having just spent nearly 1600, ordering bottles of wine, paying 20Euro ( as I realised when closer examining the bill) for the 2 1l bottles of lemonade the kids drunk each night ( with the drinks menu NOT highlighting the exorbitant cost of them).||In short I as well as my sister and her husband were quite upset about this and it made us focus on the more negative experiences during our stay like the fact that on the final day the menu stated that the starter for dinner was a ‘crispy quail breast’, which we based our wine purchase on, only to be told that just before service started that there was a ‘supply problem ‘ and the menu had been changed to an admittedly fancy’Tomato and Mozzarella ‘ ( which in it’s pure form was part of the daily salad buffet anyway).||We were all looking forward to this dish and were somewhat disappointed not to get it but as we are genuinely quite a relaxed and cheerful lot we didn’t make an issue of it and enjoyed our last evening but retrospectively I do not feel now that the same attitude was displayed by the hotel management the following morning.||Don’t get me wrong. This is not a bad place to go to or stay but I honestly believe that the management of the hotel needs to understand that it is the customer who is important and leaving them with a foul taste in their mouth over some buns they would otherwise have to throw in the bin has been disappointing for all of us. Apart from that I think breakfast buffet needs to open earlier and never ever lock a customer out of your dining room whilst your treating other customers differently! My money is worth the same as...

Le pregresse esperienze in questa regione mi avevano fatto erroneamente pensare di poter godere di una vacanza simile alle precedenti. Purtroppo non è stato così. A favore i secondi piatti di buona qualità con rivisitazioni talvolta particolari. Cantina valida e con ampia scelta. Colazione deludente. Primi piatti, ad eccezione di un piatto locale, a parere della scrivente, scadenti e dozzinali. Non parlo delle quantità (anche se una sera avevo nella minestra ben 7 tortellini quasi privi di sapore) ma della qualità. Arrivare a cena e trovare nel piatto del brodo insapore le farfalline (sì, proprio quelle con cui siamo cresciuti quando avevamo l’influenza o che mangiano i nostri nonni) non lo trovo accettabile in un hotel dove abbiamo pagato circa 300,00 euro per notte. Personale cortese. Struttura ben collegata e vicino alla stazione di Vipiteno. Note dolenti la trasparenza. Nel preventivo ricevuto dalla struttura per un trattamento di mezza pensione non era specificato che l’acqua non era inclusa a cena (badate, a colazione veniva fornita). Sarò stata fortunata sino ad oggi, ma quando l’acqua e comunque le bevande non sono incluse, è stato sempre specificato nel preventivo. Il costo dell’acqua (scoperto solo la prima sera innanzi al menù) in bottiglie non sigillate era di € 5,00 per litro. In nessun punto dell’offerta è stato precisato che l’acqua fosse esclusa .Altro aspetto non gradito è stato quello legato al (legittimo) divieto di asporto di 2 panini con del prosciutto cotto la mattina dalla sala ristorante. Il problema non è stata la contestazione della cameriera, ma il dire che poteva essere tranquillamente l’hotel a prepararli senza specificare però che avevano un costo. Ad oggi qualsivoglia costo, specie in strutture a 4 stelle, mi era sempre stato preventivamente rappresentato. Invece fino al giorno prima della nostra partenza non era esposto alcun avviso recante il prezzo del servizio che l’Hotel si mostrava disponibile a prestare. Tanto che, memore del passato, ho dato per buono che fosse un servizio gratuito giacché il contrario non era specificato da nessuna parte. Ho anche riportato la vicenda ad altri 2 ospiti dell’hotel i quali, a loro volta, hanno fruito del servizio, anch’essi all’oscuro del fatto che avesse un costo. Il “misunderstanding” è venuto fuori il giorno prima della nostra partenza allorquando i nostri amici, in partenza nella mattinata, scoprivano che il servizio aveva un costo: 3 euro per ciascun panino. Ciò che trovo grave è che proprio dopo la contestazione di questi 2 ospiti, nella sala ristorante veniva esposto un cartello indicante il costo del servizio, mai presente sino ad allora come confermato anche dal Sig. Philip la sera stessa allorquando chiedevo il conto. Attività proposte. L’hotel si appoggia a strutture esterne (associazioni, cooperative, etc) e c’è un loro portale al quale gli ospiti possono accedere e prenotare. La prima sera, con l’assistenza del Sig. Philip, prenotiamo un’escursione che sarebbe partita da una località a 20-30 minuti di bus dall’Hotel. La mattina arrivati al punto di incontro non c’era nessun referente a cui chiedere informazioni. Chiamo quindi la Soc. Coop. Turistica di Vipiteno - Val di Vizze organizzatrice dell’escursione e la donna al telefono mi dice solo allora che il tutto era stato annullato e che aveva provato a chiamarmi. Fatto falso. Dopo aver atteso non poco i mezzi, rientro in Hotel e rappresento la vicenda alla titolare che la mattina ci aveva visto uscire e che si dice dispiaciuta e ignara. Tuttavia il giorno dopo trovo una mail dell’hotel stesso tra gli spam inviata la sera prima dell’escursione recante un generico riferimento allo “storno di ticket” senza specificare a cosa si riferisse.Trovo dovuto che un hotel di quel tipo si accerti che il cliente sia informato dell’annullamento. Abbiamo poi prenotato con loro solo un’altra escursione che è stata cancellata la sera prima senza ci fosse comunicata la motivazione. buona pulizia e area benessere. Aspettative ampiamente deluse. Di certo non torneremo...

OMG, Kundenservice wird hier KLEIN geschrieben. Wie das Hotel an die 4Sterne kommt ist mit Rätsel!!!!! Auf Reklamationen geht man nicht ein. Wir hatten in 50 Jahren nicht eine Reklamation. Muss ich mehr dazu sagen.||JAAA.||Lüftung der Küche in unserer Suite.||Velux Dachfenster im Bad nicht zu erreichen bzw zu öffnen.||Lampe über dem Waschbecken kaputt.||Fliesen an der Wand kaputt.||Uns wurde ein Bettlaken mit 3 Löchern am Ankunftstag aufgezogen.||Flecken auf der Sitzecke||Ein Knauf an einer veralteten Kommode falsch rum montiert||Saunalandschaft, haha. An einem Tag war 1 gar nicht im Betrieb||Kein Haltegriff im Whirlpool||Ablauf in der Dusche (Sauna) verstopft||Schlechter Service im Restaurant.||Meine Frau musste mit Rollator Slalom laufen, da die Stühle so standen wie die||Gäste diese haben stehen lassen, wenn sie den Raum verlassen haben.||Bis auf Lili!!! Top Kraft und einem Herrn ( sprach leider nur Italienisch ) konnte||man allen die Schuhe besohlen. Liefen unkoordiniert durch die Gegend.||Bestelle Morgens für Abends ein Schnitzel mit Champignons.||Am Tisch: wir haben keine Champignons!!!||Junior-Chef an der Bar darauf angesprochen: na klar haben wir ....||Mir wurde aber gesagt das nein. Er darauf: dann sind diese alle auf den kalten Pizzen für die Vorspeise. ||Tolle Auskunft.||Kuchenbuffet bestand die Auswahl aus 1 Kuchen!!!||Kalten Kakao bestellt, heißer wird serviert.||2 Spiegeleier mit Speck bestellt, Speck fehlt.||Risotto sieht aus wie vor verdaut.||Aber die Krönung war der letzte Abend.||Meine Enkelkinder haben 2 Crepes mit Zucker/Zimt bestellt. Was kommt:||ein Pfannkuchen der nicht durchgebacken war. Meine Enkelin: ich habe 2||Crepes besteltt aber keinen.... ||Ich hatte Entrecote Medium mit jungen Kartoffeln bestellt.||Was kommt: Kartoffeln als Eierkohle und Fleisch durch.||Dem Junior Chef dies erklärt, u.a. auch das sich keiner zwischendurch blicken lässt und fragt ob alles ok ist und den beschriebenen Sachverhalt.||Seine Antwort: ja so is es??? und geht.||Bin dann an die Rezeption, musste noch 1l Wasser bezahlen. Dort standen Küchenchef und die Seniorchefin. Hatten Null Verständnis für meine Anliegen. Keine Entschuldigung, nichts. Nur die total abgehobene Antwort: wir sind 50 Jahre jetzt selbstständig, wir hatten noch nie eine Beschwerde.||Wo lebt diese Frau eigentlich??? Und die Unverschämtheit schlechthin, ich musste den 1 l Wasser noch bezahlen!!!!!||Habe der Dame dann noch gesagt, ob die die 4 Sterne geschossen haben.||Wir waren bisher im Plunhof, Gassenhof, Hubertus in Olang, Zirm, Bbacherhof u.u.u.. Der Wiesnerhof ist das Schlechteste was mir/uns in Südtirol untergekommen ist.||Ihre Antwort: mit denen dürfen Sie uns nicht vergleichen! Der Plunhof z.B. hat ja auch einen Oberkellner!? Was hat das mit dem Service zu tun?||Sind 4 Sterne hier andere Sterne als in besagten Hotels??||Habe der Dame auch noch gesagt, dass der Wiesnerhof für mich 3 Sterne...