Grand Mercure Beppu Bay Resort & Spa — Hotel in Hiji

This is a solid 3-3.5 star hotel. It's relatively close to Beppu station with a free 20min shuttle provided by the hotel. See hotel website for shuttle times or take a taxi. You can also get to it walking 15 mins from Bungo-Toyooka station.

Reception desk is fast, attentive and responsive even if English is limited.

Japanese room was large and comfy. Tiny tv. Hallways carpets are dirty. Lots of kids because there is a playland nearby.

Breakfast has a wide variety of Japanese foods and western type foods. Overall the selection was good.

The star attractions are the indoor and outdoor onsens which are huge and spacious. The outdoor rotenburo has a great view of beppu bay. Only downside is lots of Chinese and Korean tourists who don't bathe first then just hop in to soak. This is a no-no as you are suppose to shower and rise off first before going in so you dont bring your own dirt and grime into the public onsen. Once even saw a Korean ajumma arguing with the onsen staff about having to take slippers off past a cetrain point at the onsen lobby. Guess she won because she walked all over the common area and right into women's onsen with her slippers. Folks when in Rome do as the Romans. Don't treat this hotel like your own house doing whatever the f you want.

This hotel really tries hard to be 4 stars but in the end the hotel guests with poor manners ruins the entire experience for guests who heed the...

My recent stay at the Grand Mercure Beppu Bay Resort & Spa was absolutely outstanding, primarily due to the exceptional staff who consistently went the extra mile to ensure a memorable experience .

I was immediately impressed by the efficient and swift recognition of my Accor Live Limitally (ALL) membership status at check-in. The team not only processed everything quickly but also ensured that all my member benefits were fully honored, which made me feel truly valued as a loyal guest.

What truly exceeded expectations was the unexpected and thoughtful gesture of arranging a car for me. This service, which went far beyond the standard offerings, was incredibly heartwarming and set a wonderfully positive tone for my entire visit .

A special note of gratitude must go to Yog, Sun Shangqi, Bigatto, and KOIDE. Their attentiveness, professionalism, and genuine kindness were remarkable. They exemplify the highest standards of hospitality.

The hotel itself provides a fantastic experience with its relaxing onsen facilities, spacious rooms offering beautiful sea or mountain views, and a rich breakfast buffet . However, it is the outstanding service from the entire team, especially the individuals mentioned above, that truly makes this resort stand out. They transformed a great trip into an extraordinary one.

I will undoubtedly choose to stay here again and highly recommend this hotel to anyone...

My recent stay at the Grand Mercure Beppu Bay Resort & Spa was absolutely outstanding, primarily due to the exceptional staff who consistently went the extra mile to ensure a memorable experience .

I was immediately impressed by the efficient and swift recognition of my Accor Live Limitally (ALL) membership status at check-in. The team not only processed everything quickly but also ensured that all my member benefits were fully honored, which made me feel truly valued as a loyal guest.

What truly exceeded expectations was the unexpected and thoughtful gesture of arranging a car for me. This service, which went far beyond the standard offerings, was incredibly heartwarming and set a wonderfully positive tone for my entire visit .

A special note of gratitude must go to Yog, Sun Shangqi, Bigatto, and KOIDE. Their attentiveness, professionalism, and genuine kindness were remarkable. They exemplify the highest standards of hospitality.

The hotel itself provides a fantastic experience with its relaxing onsen facilities, spacious rooms offering beautiful sea or mountain views, and a rich breakfast buffet . However, it is the outstanding service from the entire team, especially the individuals mentioned above, that truly makes this resort stand out. They transformed a great trip into an extraordinary one.

I will undoubtedly choose to stay here again and highly recommend this hotel to anyone...