Nahas Plaza — Hotel in Irbid

This was my replacement hotel when my hotel reserved for 2 months canceled the reservation the day before my arrival. I had read reviews of all hotels near the university and picked another as being the best value based on the benefits and the quality of the reviews. The Nahas Plaza cost an extra 20 JOD (about $27 more) for my 2-night stay. It is an “apartment hotel.” It has a living room, a kitchen, a bath, and a bedroom. It is quite roomy. The staff downstairs were great both when checking me in and when helping me with a problem that came up. The WiFi is some of the best I have had in 6 weeks within the Middle East with download and upload speeds of 30 Mbps. But that is when no one else is sharing; it does slow down at popular times to be online and occasionally disconnects then reconnects. Also, it blocks phone calls on WhatsApp. The TV has Aljazeera news in English and French TV news in English and VOA in English text--no BBC or CNN. The suite is a bit worn meaning that the furniture has gotten knicks and scratches over time, the walls near the bedroom window were damaged from seeping water, the cushions on the living room furniture were worn and a bit stained. The bedroom windows did not close properly, so there was noise seepage around them. The kitchen is a bit strange--cabinets, countertops, and a sink with no dishes, no microwave, no cook top. It does have a mini-fridge and an electric kettle with a supply of tea bags and instant coffee packets. Also strange is the fact that the bathroom door is behind the opened kitchen door which requires some maneuvering to enter it. The breakfast is acceptable (hummus, foul, cheese, sliced meat, boiled eggs, pita bread, white bread, jam, butter, corn flakes, pastry or cake, coffee and tea), but it was not ready at 7:30 either of the mornings I was there (and I was needing to be at bus stations as early as possible both mornings). The location is great. I walked to the Clock Tower area for a museum, from the Southern Bus Station, to/from the Northern Bus Station, and to the Western Bus Station. Nearby are lots of restaurants and the campus of Yarmouk University which houses a...

Horrible place. We went to sleep around midnight and found a fresh blood stain on our bedsheets. We called the reception to get new bedsheets but no one could speak English. It took is 3 phone calls and finally someone showed up with an extra duvet 🙄. We showed the fresh blood stain (and all the other brownish / greenish stains) but they didn’t seem too impressed. We agreed on getting new sheets and they brought up wet ones. Perfectly folded... but proper wet. Again, they understood the problem only when we made them touch them. While we were drying out the wet bedsheets with the hairdryer a guy (the only nice one) showed up again and offered a new room. There was no sign of slaughter this time but there were dead insects and hairs under the pillow. We finished drying up the bedsheets in our room and went to bed, feeling miserable. Breakfast was from 7:30 to 10 something but when I went downstairs at 8 I found a guy sleeping on the sofa and no sign of breakfast. I run away and never looked back. The bathroom, you ask?...

Don't put Western-style hotels as your reference for comparison. In reference to other hotels in the area, this place is great! super clean, spacious rooms, friendly staff, free breakfast, convenient location. The rooms are actually suites, with a small living room and kitchenette. If you want anything for your room ( change bed sheets, more towels, etc), just inform the reception and they will come right away. Else they won't enter your room (part of their privacy policy I think). It is a bit noisy outside, as the hotel is located at a busy street, but other places in Irbid also have the same issue. So closing the windows and sleeping after 11 pm are the best advice I can give. Overall, I will go again especially because the staff is friendly and would go beyond to...