Otel' Ay Aru — Hotel in Almaty Region

Cute and cozy property. However please have your google translator ready for communication with the staff. Rooms are neat and tidy however small amends can be made, such as adding dust bins in the rooms. I would rate the service 1 star because of the behaviour of the staff. The lady seems unapproachable and me and my friends were scared to ask for anything. Small things such as getting plates, bowls, fork, knives, spoons were difficult to be obtained. Also she expected us to take it directly from the kitchen but would get upset if we enter the kitchen. We were a group of 9 and were promised a bonfire set up which never happened after repeated reminders. We were given deadlines in the night beyond which we couldn't sit and enjoy with each other. Unfortunately the service and the staff's reckless behaviour made our experience uncomfortable to an otherwise cute property with a great view and glimpse of the...

Perfect location ! About 30 walk of the lake ! There is even a cave to visit on the way.

Food both dinner and breakfastincluded Homemade food !

Clean and and everything we needed in the room !

The lady was really friendly and helped us with...

Одна из немногих отличных гостиниц на кольсае за приемлемые цены, отдых был супер, большой рахмет хозяевам👏👌💐чистые номера, белоснежная постель и полотенца, вкусная еда, приезжайте,...