Maili Saba Camp — Hotel in Kabatini ward

AWFUL SERVICE, MEDIOCRE FOOD, OVERPRICED!!! I have stayed here several times and eaten here many times over the last 10years, rooms are pleasant with great views but very overpriced, so now I tend to come just to eat. However this visit was memorable for all the wrong reasons. The whole experience shows how bad management allows everything to slip. The lady who greeted us didn’t ask whether we were there to check in or whether we wanted food or to swim. So we continued into the restaurant which was completely empty of diners and guests but I counted at least 4 staff. We took some seats outside and waited to be served, after about 5 mins I went back to try to find a server. The lady at reception appeared and said “ oh I thought you were swimming”!!!! I asked for a menu- there was no menu!!! They could offer beef or chicken, she did not know how these were to be cooked and was confused about the accompaniment, so I asked to see the chef. The chef was much more helpful and we ordered the beef ( fillet steak) rare and the other medium, both with veg and chips. Drinks were another issue as no sweet wine ( this is Kenya and most people take sweet), plenty of dry wine though. Fillet steak ( the tenderest cut) was beaten to death to “tenderise” and was very thin, it was then overcooked and extremely salty. Pepper sauce not made with any cream ( despite chefs assurance it would be). Very disappointing as it was 1500/-!!! We went to the pool ( they don’t provide towels so we didn’t swim) to relax with our drinks and were completely ignored by all staff. Nobody asked about the meal or if we needed more drinks or anything. We were at the pool for an hour and decided to leave as clearly they did not want to serve us. Service was awful, food mediocre and overpriced, location and views save the day. NOT RECOMMENDED...

I am posting my 12 yo son’s review written from his perspective.||Upon our afternoon arrival at the resort, we were greeted warmly by the staff. My younger brother (9) and I (12) embarked on an exploration of the premises. Within minutes, we stumbled upon a swimming pool.||Returning to the reception area, we were welcomed with glasses of delicious mango juice. We were then escorted to our room, which boasted a stunning view of the caldera in which the resort was nestled. Surrounded by lush foliage, the room provided a scenic viewpoint that was truly breathtaking. Inside, we found our beds neatly made and the room spacious. A further inspection revealed a large bathroom and an additional kids room.||Excited by the discovery of the pool, my brother and I were slightly disappointed to find leaves and debris in the pool. However, upon our request, the staff brought it to a pristine condition within 5 minutes. We enjoyed a good swim before changing and resuming our exploration while my parents went for a massage in the spa.||The dinner options were enticing, offering both vegetarian and non-vegetarian dishes over three courses. A cozy fireplace in the dining room was a nice prelude to the sumptuous meal!||Overall, our experience at the resort was memorable, marked by excellent service, beautiful surroundings, and comfortable accommodations. The initial cleanliness of the pool was a minor setback, but the staff’s quick response and the overall cleanliness of the resort more than made up for it. We look forward to...

It's a wonderful experience. You stay amid nature, with marvellous views of the Menengai caldera and the hills around. Everything is not shiny & brand new, although it's very green and meticulously clean and with enough space between tents. The individual tents with their huge netted windows and quaint bathrooms, the birds that wake you up early enough to enjoy the dawn, the wonderful sunsets and starry skies, the portable charcoal fire that you can get warm with on your tent balcony, the charming staff, the swimming pool amid nature, the long walks that you can take, the tasty food that the resident chef dishes up in the huge circular central building which houses the reception, curio shop, bar and dining hall, all add up to make your stay memorable. Wifi is available in the main building. And all of this at a stone's throw from Nakuru town and the Lake Nakuru National Park. Maili Saba Camp is definitely worth staying at if a nature experience is what you're looking for. Who needs a plush, five-star hotel feel, when you can wake up with just fabric between nature and you! It's an exciting experience for...