Karen Country Lodge — Hotel in Nairobi

Tranquil gem tucked in the heart of Karen (Nairobi's most expensive neighborhood). Spacious, spotless, cosy detached boutique lodges with private balconies, equipped with all modern amenities to make for a truly unforgettable experience. Picturesque lodges set in the midst a breathtaking tropical forest, exotic flower gardens and lush manicured lawns.||||The establishment offers unique ambiance tastefully crafted dalle de verre, glass wind chimes, chandeliers and assorted rustic furnishings. Friendly professional staff will make you truly feel at home (Jedida, Synder, Peter, George - the ever dutiful F&B Manager among others). Compliments to the chefs (Egar and Moses) for delectable food made to the taste of every guest. The Kenyan meat delicacies...

Recently, my friend and I visited your establishment, hoping to have a pleasant experience. Unfortunately, we were met with an extremely unpleasant encounter at the gate, who by the way was not even in official uniform. The guard treated us disrespectfully, chasing us away and refusing to allow us to go to the reception. This kind of behavior was unacceptable and left us feeling unwelcome.

Customer service is a crucial aspect of any establishment, and it's disheartening when it falls short. It's important to treat all visitors with respect and dignity, regardless of the circumstances. We had hoped for a positive experience, but the encounter with the guard greatly...

We arrived at Karen Country Lodge for a breakfast meeting as a party of four. We were told two different prices for the buffet breakfast that was available - except that we couldn't choose the food for ourselves, the waiter would do it! He reeled off a menu from his head and could not answer our questions about how much it would cost if someone wanted just cereal or just coffee and some confectionery. He went off to check with his supervisor and took forever to come back. At some point we gave up waiting and went off in search of another place to have breakfast. Such a pity because the setting of the lodge is so pretty and we had been looking forward to eating here...