Kausar Hotel — Hotel in Bishkek City

First time in Kyrgyzstan and I booked this hotel not knowing what to expect but already having a good feeling when they offered free airport shuttle. I can't say enough about their staff, I interacted with Ruslan, Victor and a lovely girl during my stay. They were nothing short of sweet, accommodating, super attentive to all kinds of questions, they exchanged my money accurately and fast, let me check in early and have breakfast (..that I did not pay for!), answered all my touristy questions, all while keeping an eye on the reception, on other tourists, the dining room, the kitchen and overall hotel management, they do it all!. I also requested a room with a larger bed and was changed to a room with the biggest I've seen lol (literally the bed takes up the entire width of the room! I did ask myself how you get that inside the room-so much math!). I liked the experience so much that when I went back to Bishkek days later, I went straight to Kausar without reservation and they were super chill and quickly put me in a room. I just love these guys!.. ||||Also ADORED the decor and atmosphere.. it has that Central Asian aesthetic of wallpaper, florals, gold touches, etc perfectly balanced with modern features.. and it feels warm and inexplicably familiar, like staying at your rich aunt's house. ||||The breakfast is amazing too.. lots of fruit, pastries, eggs, sausages, salami, for those of us that really need excess in the morning. They also make your eggs any way you want them and get them right!||||The hotel is located on a quiet street that is peaceful during the day (beautiful view of the mountains btw!) and a little too dark during the night but you never really feel unsafe (solo female traveller here). ||||I plan to explore more of Kyrgyzstan next year and cannot wait to kick off my stay at...

We booked a family room, but unfortunately, the mattress was extremely uncomfortable, as the springs were noticeably felt when lying down. As a result, we requested a different room for tomorrow, and the staff assured us that a new room would be provided once we returned from our outing. However, they did not inform us of any requirement for a deposit to secure the new room. Upon our return, we found our bags placed outside, and the room we were supposed to receive had already been occupied.

We requested laundry service, and it was promised to be completed by 2:00 or 3:00 PM. However, by 4:30 PM, the laundry had still not been completed. As we needed to check out and had no further room booked, we were forced to take the wet laundry with us. When we inquired about a refund for the laundry service, the staff acted as if they did not understand our request, which was frustrating.

We had to request multiple times for a clothes iron, as the hotel only has one available. Eventually, the receptionist retrieved the iron from another guest's room, but the guest was reluctant to give it up. I had to personally assure them that I would only need it for about 10 minutes. After using the iron for 15-20 minutes, the receptionist came to our door asking for it back, as the other guest had been using it since the previous night. Despite having requested the iron earlier in the morning, we were told it could not be retrieved from the other guest until later in the day.

The level of service we received was unprofessional and disappointing. I sincerely hope the hotel improves the quality of its services...

We arrive here at the end of our Charity Road trip. The journey from Osh was tiring so when we got here it was a relief. The reception we got was excellent our booking was recognised and the room was ready for the 3 of us.The Hotel is within walking distance of the center of Bishkek although would be hard to find without Osmand or a taxi. The room we had was big and the beds are comfortable. There are lots of power points for your devices and the Wi-Fi made booking our flights home easy.||||The bathroom was the best on road trip, clean, the shower worked and plenty of towels.||||Our flights were arranged and we had to leave the hotel at 04:00 to get to the Airport. When we asked if a taxi could be arranged it was no problem and we were told we could get breakfast before we left. At 03:30 breakfast was ready and the staff were great. Our taxi arrived on time. I would recommend this hotel wholeheartedly, the welcome we received and help during our stay was...