pearl of beirut hotel — Hotel in Haret Hreik

There appears to be a disconnect between the staff and the customers at this establishment. The staff's demeanor could be perceived as indifferent or disengaged, which can negatively impact the customer experience. Additionally, the facility's maintenance could be improved to enhance the overall ambiance and reflect a higher standard of care.

here are some suggestions for improving the customer experience at the establishment:

Conduct employee training on customer service and communication. This training should cover topics such as active listening, empathy, and conflict resolution. Implement a system for handling customer complaints. This system should be easy for customers to use and should ensure that complaints are investigated and addressed promptly. Encourage employees to be more proactive in interacting with customers. This could involve greeting customers when they arrive, offering assistance when needed, and following up with them to ensure their satisfaction. Create a more welcoming and engaging atmosphere in the facility. This could involve keeping the facility clean and tidy. Empower employees to make decisions on the spot to resolve customer issues. This will give employees more ownership of their work and make it easier for them to quickly address customer concerns. Regularly solicit feedback from customers. This feedback can be used to identify areas for improvement and to track...

We booked this hotel for two nights, the room didnt have any tissues or toilet paper. When we asked for it they said they would bring it and they didnt. The rug on the floor was nasty and old and looked like it had years of filth on it. They didnt change the sheets before we went into the room their was hair from a person before us. The bathroom needed to be cleaned you could see urine stains on the ground. Not to mention how nasty the hall was. We stayed in room # 615. The girl was nice until I asked her a few questions. Then the guy with the parking said we had to pay for parking per night. He was mad when he didnt get a tip we paid him and then a different guy asked for money. Very unprofessional. I would never stay here again it...

I came from canada and needed a 1 night stay before my flight. I called to book and I had a room reserved and was told I was ready for check in. I show up with a baby and the room was absolutely disgusting. Bathroom was dirty floors were dirty. The shower had dirt coming down with the water. The glass cups in the room weren’t even washed. The phone wasn’t working to contact room service and after they tried fixing it for a while I told them to stop. The tv wasn’t working either and after a while of discomfort we left 3 hours later. After telling the front desk they wouldnt compensate for anything....