Lancaster Eden Bay — Hotel in Moussaitbeh

It's not even a 1 star hotel. The service is too bad. I booked for my wedd (april) in january and they did the maintenance in the entrance the same week and we asked them for a guarantee that it will be done before the wedding day they said yes without writing this in the contract and it wasn't true and all the reception area was dark and in a very bad conditions. Every meeting with the manager or supplier there I paid for my coffee, knowing that my wedding is there and I was paying a lot and going there to meet the suppliers! The event manager don't collaborate with you, late reply or share previous pictures until there's a relative connection talking to her so everything changed and we got a lot of pictures. || 1 bathroom was open during the event! And the waiters didn't serve the dinner for everyone, the one who's not seated didn't get the food. My parents didn't have dinner (2 courses ) and when they asked for it they said it's done and one of my parents went to the kitchen and saw many plates not served and eaten there. Many people asked for drinks many times and they didn't get it.||we asked the chef for a dessert tasting a month before the event and he didn't do any of them! I called the event manager a day before my wedding to fix issues she didn't answer and they didn't gave me another contact person, until her manager called her.||We should have a junior suite with the package and it's really small and not nice a honeymooner so we asked for an upgrade for one night and we keep the suite for daily use. We paid the executive suite and the day use room as well which should be already for us. None went through the room to clean it during our photo session. They did a long conversation to make the check out at 1 instead of 12 pm and we had out wedding a night before! ||The second day we tried the buffet in their restaurant and we were poisoned!||Talking about the photosession we told them that we want to do it there. During the wedding day they didn't accept to take a picture in the lobby just for few minutes and it tooks more than one hour to get the approval so we didn't had time to take pictures before the sunset or with the family. And we went to the rooftop it was closed for maintenance without telling us knowing that they said the outside maintenance isn't under their control, it's about the municipality and what about the inside maintenance ??!!? ||If I had one month extra to prepare my wedding I wouldn't choose eden bay. So I ask you for this to keep a nice memories for your...

We arrived to the hotel we checked in at the counter we had a dinner at 9:30 the service and the food was bad they were 1 hour late. Then we went into our room and the keys weren’t working so we had to go back to reception to get the keys to work! We left the hotel and went back at 3 We wanted to take a shower We find out that the hot water isn’t working we waited 1 hour for the hot water to be fixed. We woke up the next day the same issue with the water and the coffee machine wasn’t working. We informed the manager and she did nothing to make up for all the errors our room had except for “she was sorry” we left for our massage to find out that they have pushed our appointment 30 minutes! The overall experience was so bad with unprofessional and underqualified team!

‎وصلنا إلى الفندق بحثنا في العداد كان لدينا عشاء في الساعة 9:30 الخدمة وكان الطعام سيئاً بعد ساعة واحدة. ثم ذهبنا إلى غرفتنا والمفاتيح لا تعمل ، لذلك كان علينا العودة إلى مكتب الاستقبال للحصول على مفاتيح العمل! ‎ غادرنا الفندق ورجعنا في الثالثة. أردنا أن نستحم. اكتشفنا أن الماء الساخن لا يعمل ، لقد انتظرنا ساعة واحدة حتى يتم إصلاح الماء الساخن. استيقظنا في اليوم التالي على نفس المشكلة مع الماء وماكينة القهوة لا تعمل. أبلغنا المدير ولم تفعل شيئًا لتعويض جميع الأخطاء التي كانت في غرفتنا باستثناء "أسفها" وتركنا مساجنا لنكتشف أنهم دفعوا موعدنا لمدة 30 دقيقة! ‎ التجربة الكلية كانت سيئة للغاية مع فريق غير محترف وتحت...

I had my marriage dinner booked here with a clear agreement on the price. Shockingly, just two days before the event, the hotel tried to extort me for an additional $1000 fee for a so-called “private event” area; something that was never mentioned during booking. This last minute demand forced me to cancel my entire wedding dinner and scramble to find another venue within 48 hours.

This kind of behavior is beyond unprofessional, it is dishonest, manipulative, and exploitative. It shows how easily they are willing to screw people over for money without any regard for the stress and damage they cause.

A wedding is supposed to be a joyful event, and this place turned it into a nightmare. I would absolutely not recommend this hotel, not even for pennies. If you value your sanity, your money, and your trust, stay far away.

Please find a screenshot with the manager with last text stating "I can assure you that is not case" that was in response to my statement "did you raise the price because you knew I'm coming from abroad and I probably...