Esperanza Resort & SPA — Hotel in Vilnius County

Good afternoon! On Saturday, 25.06 we were at Esperanza Resort & SPA . I want to share my impressions. Since we have not lived in Lithuania before, we decided to visit this club for the first time. ||Five days before the visit, I called to book a restaurant and sunbeds on the beach. The receptionist told me that the restaurant will book, and they do not book sun beds, but at the same time assured me that this is simply not necessary, because there are enough places for everyone. Two days before visit , I called back again to make sure everything was in order my booking - and again I heard the assurance that we were expected and we could have a great time. And so we arrived: three adults and three children. We arrived a little after one o'clock in the afternoon and immediately found out that there were no sun beds or umbrellas available. At the reception, we were immediately told that this wasn’t their problem and they didn’t promise reservations. And for my question: why did you say: you can arrive in any time and there will be enough space for everyone, and what should we do now? they replied that they could not help in any way. And also advised to go to a restaurant first, for lunch and waiting there will be a place on the beach. Since I was with my wife, her friend and children, I couldn't just turn around and leave this place. As a result, we sat in the restaurant until 17-00. Then, when the sunbeds were free, after paying about 400 € for lunch, my family went to the beach. And I went to the reception to take and pay for towels. Once again I want to draw attention to the time- 17-00. And then the administrator, and then the general manager, started telling me that we had to pay 175€ for towels. (It is appropriate to inform you that I did not just come to an expensive club, that I have the opportunity to pay without problems. ) But I've never been able to understand when they're just trying to deceive me. Total: at first you are lured to come, solely so that you spend money in a restaurant, and then they try to push you pay for towels, moreover, at a time when it's time to leave. All my explanations and attempts to prove that this is not possible, that it is not human, have not led to anything.... This "general manager" just laughed in my face and repeated that if we didn't pay, she would call security. As a result, the whole day was ruined, and we felt disgusting. I had to take a walk and leave. And already going out of the club, we realized the possible reason for this attitude to ourselves: the flag of Russia was in a prominent place near the hotel (it was during the war!), and they just wanted to humiliate us Ukrainians.... Something like that.... And now think for yourself whether it's worth going down to visiting people who support the aggressors and are ready to humiliate even children for the sake...

The Esperienza Resort and SPA is located in the middle of a forest 10 minutes away from Trakai.

We visited the resort in February during weekdays (2 nights in total).

Lots of trees, a frozen lake and a lot of snow made our experience here very special.

There are 3 main buildings:

Main Building “The Hotel” -

It is a big lodge with long corridors and many rooms (we only saw the third floor). It looks more like a 4 star hotel rather than 5 star at first but the friendly staff and the professional service make the difference.

Breakfast is served in this building. Definitely a 5 star breakfast with many options. Everything is fresh and prepared with high quality ingredients. We loved it.

There is also a cozy bar where you can enjoy excellent cocktails in the evening.

The Restaurant -

You should definitely try it. Very tasteful food, amazing wine and decent portion sizes (which is usually uncommon for these kind of dining experiences) will make you leave the restaurant full and happy 😀.

The SPA -

There were just a few guests during the days we stayed, so we were very lucky to have the entire SPA for us only. A swimming pool, sauna, Turkish sauna, jacuzzi and plenty of space to relax. Yes, the changing rooms are a bit small but the overall experience was great.

We did enjoy our time here. We visited also Trakai which is beautiful.

I would suggest to come here during weekdays because I believe they are very busy during the weekends.

I highly...

Great service. One of the best hotels in Lithuania.

Check in: quick and professional. My car was re-parked by a valet. We were accompanied to our room and explained all details.

Room: we've got a triple room, which was larger than the usual standard. The interior might not be up to everyone's taste, but it works. The downside is these small windows, which doesn't allow much light in. Complimentary water bottle, however no espresso machine, as one might expect (only usual instant coffee and a kettle).

Breakfast: in line with expectations and perhaps slightly above. Great selection of meals, including pieces of fresh fruits and some nice desserts. It's possible to order a cup of coffee for take away. A larger selection of bread would be appreciated.

Hotel area: during winter it's slightly less relevant, however they try their best to provide everything that might be expected. A nice touch in January is a cleaned area on ice on the lake to do some ice skating. Surroundings are very beautiful, which lake nearby and a couple of foresty hills on the other side.

SPA: everything as expected, with some nice additional touches, like infrared sauna and collagen lamp bed. It's in the separate building, so full clothing is needed to get there, however due to great service, the experience is still great.

Other: they have a great restaurant on premises. Worth trying.

My rating: 10/10. One of the best hotel experiences...