Morak Villa Resort — Hotel in Kelantan

We didnt have any bad intention, only to warn other future customers of this unfair practice and not undergoing same fate. We dont need to be your guest to know abt this real experience.

So frustrated with the service. Even as established as agoda and airbnb will refund if theres cancellation. The owner didnt tell them the condition before accepting deposits. The condition is no refund, amendment dan cancellation shall be made. Whats morally wrong is he didnt inform the condition before booking. Once they gave the deposits to book, then only the owner stated the unfair condition which is not favourable to customers during this pandemic. The owner didnt have leniency despite of pandemic. U should refund them. They felt very disappointed and unfairly treated.

Only wish his business will last longer....

this place is very privacy and suitable for short getaway for small family complete with complimentary breakfast . Should do with some improvement such as there is no table lamp so my family have to sleep with light on. My main concern is the bed is only in queen size which is small than any hotel (even the cheap one) that i have experience which normally offer king size bed. But they have mini fridge even in the cheapest room. And the swimming pool is very nice to have. So far good experience but could do with...

Pihak mvr dh maklum awal x suka guest complain. So bg rating je la. Pihak mvr pn tau ape sbb nye. Spe yg x bradab sbnrye? Yg campak arang tu sape? Perlu ke edit balik complaint? Spe yg halau spe? Mrh jgn smpai mghina en. Dn ble brkata2 jgn smpai mndabik dada mrendahkn org. Smpai ckp x heran lgsung duit guest. Klau x heran blh je pulgkn awal2 tp x pulangkn. Kami pun dtg dr jauh bkn en sorg je dr jauh siap mention dr sekian2. Klau en msh ingat situasi en dgn bonda, bonda sy dh brdiam diri selepas tegur psl arang. Yg ke hulu kehilir smbil mmaki membebel tu spe? Bonda sy tu dh golongan2 wrga emas en. Org tua mdh mnegur klau x kena . Dn en yg lbh arif bijaksana sptnye lps jwp prtanyaan bonda sy trus brlalu prgi. Arang yg kami trima mmg hancur sptnye bg pihak en pk solution lain mcm mne nk elak jd lg. Jgn ckp guest lain x de complain pun. Mgkn jgk guest tu trima arang yg ok. D sini la mbuatkn sy fhm la yg en kata x suka guest complain. Yg kami kesalkn setiap kata2 makian en trhdp ibu kami. D Mana d marah d hdapan suami, anak, menantu dn cucu sdr. Actually yg asalnye sy bg start bkn sbb isu ni. Malah, dkt review bilik pun sy bg 5*. Tp mmdgkn en yg reply comment mcm tu sy trpksa edit balik review sy. Selain dr tu, ada bbrapa isu mcm kucing brkeliaran, sdgkn kami bwk budk2 kecik dn ada yg asthma, tuala dn resit pun perlu request, dn prsekitaran yg x brp privacy. Staff ulang alik depan pool untk angkat, jemur n simpan kain. N rsnye x perlu kot review dr family@owner sdr untk mnaikn balik rating. Blh kelirukn bakal guest. Sbaiknye biar la comment jujur dr...