Garden View Hotel — Hotel in Negeri Sembilan

I booked this hotel because it was convenient for getting the 2am jungle train from bahau to tumput. I had just fly from manila to klia2 arrive 1am so I had no sleep. I arrive at the hotel at 9am. I tried to explain to 3 different (brainless) people I'd like to check in early and I'll be checking out at 1am but it was a complete waste of time. It was like taking to a brick wall. First I was told if I checked in at 9am they will charge me for an additional night. Then the story changed to no room available (which was a complete lie) the hotel was at 10% capacity at best. finally after an hour of talking among themselves they said I can check in at 12pm. No consideration or understanding whatsoever. These heartless people made me waited in the lobby for 3 hours and the ac didn't work it was hotter inside than outside. Not even a glass of service water was offered, the aircon didn't work it was hotter inside than outside I ended up getting a headache.||As for the room only 1 socket outlet in the entire room and it's near the bathroom rather than at the bedside.||Sink was dirty. Shower was leaking. Provided kettle but no coffee cups or coffee (what's the point) ||The bed seriously uncomfortable (thank God I wasn't sending the night. ||||Is this customer service? Is this Malaysian hospitality? Is this the way to treat foreigner to your country? I think the staff and management should be ashamed of themselves. ||On the booking website it states complimentary early check-in between 10am and 12pm. But obviously the people running the hotel have neither principles nor...

On 4 March around 9pm or so, I have intended to book 2 rooms for 4 April, but not sure why or how, after I have paid for the rooms I realised it was booked for 4 March instead of 4 April. I have immediately contacted Agoda (since the booking was through Agoda), but was told there were unable to assist. I then contacted OYO customer service to seek their assistance to help me to amend the date to 4 April and I dont mind paying any extra fees charges but was again told they cant help me since its their policy if I dont check in on that date they will charge me and wont help me to amend the date. It just seems so absurb and heartless considering its already late at nite. How can an organisation be so inhumane as to punish a customer for a genuine error. And it's so irresponsible for both Agoda and OYO to just wash their hands off by pushing me to each other so that both of them dont have to act on it. I have persistently contacted both parties few times to beg for assistance but each time same response unable to assist. Is this what you call customer service? And do you feel its alright to cheat customer...

On 4 March around 9pm or so, I have intended to book 2 rooms for 4 April, but not sure why or how, after I have paid for the rooms I realised it was booked for 4 March instead of 4 April. I have immediately contacted Agoda (since the booking was through Agoda), but was told they were unable to assist. I then contacted OYO customer service to seek their assistance to help me to amend the date to 4 April and I dont mind paying any extra fees charge but was again told they cant help me since its their policy if I dont check in on that date they will charge me and wont help me to amend the date. It just seems so absurb and heartless considering its already late at nite. How can an organisation be so inhumane as to punish a custome for a genuine error. And it's so irresponsible for both Agoda and OYO to just wash their hands off by pushing me to each other so that both of them dont have to act on it. I have persistently contacted both parties few times to beg for assistance but each time same response unable to assist. Is this what you call customer service? And do you feel its alright to cheat customer...