Pro: | - Receptionist was very helpful. Booked a room through booking.com and got a phone call regarding my room cancellation that they kindly helped me to cancel due to a plumbing issue involving leaky pipe that had flooded the room on their part. As a result, I was asked to book a room nearby my ownself. After some minor negotiations, they have offered to help me book a room with the nearby hotel which was almost 50% more expansive than the price of the room i booked. Calling to the receptionist to clarify on the matter, i was hung up mid call, probably due to their phone line having problem similarly with their plumbing. ||In the end, i was forced to call booking.com to get a room in a hotel nearby with the difference in price paid for by booking.com (this is not an endorsement of their great service).||- advertised room is clean, |- advertised big and comfortable bed|- advertised pleasant of activity nearby|- review nearby got a nice warung in...
Read morePro: Receptionist was very helpful. Booked a room through booking.com and got a phone call regarding my room cancellation that they kindly helped me to cancel due to a plumbing issue involving leaky pipe that had flooded the room on their part. As a result, I was asked to book a room nearby my ownself. After some minor negotiations, they have offered to help me book a room with the nearby hotel which was almost 50% more expansive than the price of the room i booked. Calling to the receptionist to clarify on the matter, i was hung up mid call, probably due to their phone line having problem similarly with their plumbing.
In the end, i was forced to call booking.com to get a room in a hotel nearby with the difference in price paid for by booking.com (this is not an endorsement of their great service).
advertised room is clean, advertised big and comfortable bed advertised pleasant of activity nearby review nearby got a nice warung in...
Read morePros||1. Big room||2. Very clean||3. Comfortable Bed||4. Powerful new hot shower||5. Lots of parking right outside your room||||||Cons ||1. No floor mat/towel on floor||2. No fridge||3. TV Channels limited to national TV||4. Booked the rainbow waterfall tour through the receptionist, he said to be ready at 5.30am. We woke up at 5.30am, no one was around, waited until 5.40am, called him, he said no operators were available, and asked us to go into town to try. I find that unacceptable as we had booked one day in advance, and if there were no operators, we should have been informed the day before, or at least in the morning at 5.30am. Almost ruined our trip to Sg Lembing.||||Anyway, Rainbow Waterfall is amazing, read my review on the 'rainbow waterfall' section...
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