Park Inn by Radisson Putrajaya — Hotel in Sepang

Unacceptable Service and Disappointing Experience at Park Inn by Radisson

I am writing to express my deep dissatisfaction and anguish concerning a recent stay at your establishment, the Park Inn by Radisson. The experience was undeniably below par, replete with numerous distressing incidents that reflect a blatant disregard for quality customer service and basic hospitality standards.

Upon arrival, the first impression was marred by a display of indifference and inefficiency at the reception desk. Despite being ready for check-in, I was inexplicably asked to move to another counter and start the queue afresh. The aggravation intensified when another group, arriving subsequent to me, was welcomed with open arms at the very same counter I had been directed away from. This seemingly arbitrary shift in procedure is not merely an inconvenience, but a gross violation of fairness.

Compounding the frustration was the quality of the amenities provided. The internet connectivity, a service that is increasingly indispensable in today's digital age, was lamentably subpar. This, along with the conspicuous absence of towels in multiple rooms, as reported by other guests, underscores a shocking neglect of basic amenities that are standard in even the most modest of accommodations.

In addition, I must address the blatant disparity between the facade of your hotel as portrayed in pictures and its actual state. The illusion of grandeur that your marketing presents is a stark contrast to the reality, resulting in a disillusioning and deceptive experience for guests. To put it bluntly, cleanliness and orderliness were not up to the expected standards, further reinforcing my disappointment.

Lastly, I must highlight the unpleasant encounter with a staff member who challenged me to express my dissatisfaction publicly. This behavior is unprofessional and unacceptable. Instead of striving to rectify the situation or provide consolation, the reaction was defensive and confrontational, casting a further negative light on your establishment.

I am left with no choice but to discourage fellow travelers, particularly those visiting from overseas, from choosing your hotel for their accommodation needs. I expected better from a brand associated with the Radisson name, and I believe prospective guests deserve to be forewarned about these appalling service standards.

Your hotel's management seems to be failing in its mission to provide a satisfactory customer experience, and I sincerely hope you will take this complaint to heart and work diligently to rectify the highlighted issues. Nobody should endure the frustration and disappointment that marked my stay at your establishment.

Thank you for your attention to...

Pro: I really enjoy stayed in this hotel... My son love the pool and everything perfect. The room is clean and comfortable... Can use usb plug in to TV which is really helpful because my son can watch his favourite cartoon... Breakfast buffet can be improve... The menu that we ordered through room service is much better than breakfast buffet... So, I feel little bit dissapointed and I should just order through Foodpanda for breakfast rather than pay for breakfast buffet in the hotel.

What I love the most is I got lucky to have promotion to checkout at the same time I check in to the hotel which is I got to stayed at the hotel fully 24hrs no matter what the time I checked in.. Usually hotel policy is to check in is 3 P.M and checkout 12 P.M.. Il

Cons: The hotel should take extra effort for Covid-19 precaution measure. Not only hand sanitizer & temperature scanner... Staff did not check guest MySejahtera to confirm whether that guest vaccinated or Covid free... It's so worrying and I feel really paranoid when more people come to pool... Usually I went to other hotel during this pandemic, the hotel take extra precaution to make sure guest follow the SOP and usually guest will undergo the health & temperature check and there will be limitation of people to use the facilities such as gym & pool in specific time in order to maintan social distancing...The hotel should take some time to do some research and proper inspection for Covid-19 precaution measure before they decided to reopen... Really dissapointed when the hotel did not care much about Covid -19...

There is no single poster / tag that inform the guest that "this premise/room/facilities are cleaned and sanitized regularly".. So, I guess that they did not sanitize the premise regularly and the room itself is no ventilation, so, I really hope to see the card on the table saying "This room is sanitized regularly" but dissapointed because they did not inform the guest whether they have proper cleaned & sanitized the room or not that make me feel paranoid since I bring little kids in the hotel. I hope the hotel management take seriously about the Covid-19 precaution measure and please monitor the guest temperature, MySejahtera, the number of guest come in and out from the pool in specific time given in order to maintain social distancing and lastly, please do a proper clean and sanitize your premise regularly...

Other than that, this hotel is perfect staycation...

Supposed to be a good start for a short getaway in Putrajaya, but it was totally ruined. Made a prior booking from Agoda, but ended up queuing in front of the reception counter for a solid 45mins due to rooms are not available, and I believe the people who queued in front of me were facing the same issues as well. Took around 10mins or more to serve a customer and the queue was quite long.

The time of checking out is 12pm, so I don’t quite understand why the rooms aren’t ready when they actually have 2 - 3 hours in advance to clean them. Why did I mention 2 - 3 hours in advance, because 2pm check in time is shown in the Agoda App, but 3pm check in time is shown at the hotel, so I’m not sure what’s happening but luckily I arrived at 3pm but not 2pm.

After all, it is still bearable. What actually annoyed me was the receptionist showed her frustrations and she was complaining to her colleagues about the room preparation matter and something like that in front of her customers included myself, which I don’t think is the right thing to do because you’re actually in a service line and you should have the patience in dealing with anything not only to your customers but to your own team too. I do understand her frustrations as it caused customers waiting for so long but still; not in front of the customers and not while you’re serving your customer to show professionalism.

After 15mins of waiting, the room is finally ready but not the one I booked in Agoda. It’s alright and I accepted it because I do not wish to wait any longer, or else it would probably be taking me another 15 to 30mins.

Besides, the air conditioner in the room was so bad. Not cold at all, in the middle of the night it was turned off. A really bad night!

Been to so many different hotels this is the worse I’ve been.

Lastly, I am writing this review not only because of my bad experience as a first timer, but for the people who are planning to stay in this hotel too. To hotel management team, please take note on this matter, because I am giving you my very sincere feedbacks for your improvement. No offence to the receptionist who served me, but clearly there is a lot more to be changed and...