Resorts World Kijal — Hotel in Terengganu

This was by far the most infuriating, disgraceful experience I’ve ever had with any hotel, and I travel often. Resorts World Kijal is a complete scam operation hiding behind rigid policies and robotic customer service.||||I accidentally booked the wrong date (Booking ID: 1922513654, August 19 to 20, 2025). The moment I realized it, I immediately rebooked the correct date, which was August 2, 2025. I even paid for the stay again. So they got two full payments, and I stayed only once.||||And yet, they flat-out refused to refund, amend, or offer any credit for the original date. Their response? A cold, soulless, copy-paste reply: “Non-refundable, non-changeable.” That’s it. No logic. No empathy. No basic human decency.||||Let me be clear. I wasn’t asking for a special favor. I rebooked with them. I still gave them my business. But they chose greed over integrity.||||Their so-called customer service is a joke. Emotionless, scripted, and zero effort to understand or help. It was like dealing with a wall. They could have easily shown some flexibility, but instead, they chose to pocket my money and shrug it off.||||To make things worse, during my actual stay, they even had the audacity to charge me RM20 just for an extra blanket. As if double-charging me for the room wasn’t enough, they still tried to squeeze every last ringgit out of me.||||This is not hospitality. This is predatory behavior. Resorts World Kijal will take your money, hide behind fine print, and abandon you the moment anything goes wrong.||||If you make even a simple, honest mistake, they will exploit it. No refund. No adjustment. No support. Just cold policy and absolute indifference.||||Shame on this resort for their dishonesty and inhuman treatment of paying guests. I will never return, and I strongly urge everyone to avoid this place completely. Spend your money where guests are treated with fairness and respect, because Resorts World Kijal treats you like a walking ATM.||||Update: They charged me RM20 for an extra blanket without informing me upfront and when I raised the issue with AGODA afterwards they denied the charge and claimed there was no record despite it being written on a manual invoice by a lady in tudung during my stay. Unfortunately i threw away the invoice.This kind of dishonesty is completely unacceptable and shows a total lack of integrity! Resort world kijal is...

This was by far the most infuriating, disgraceful experience I’ve ever had with any hotel, and I travel often. Resorts World Kijal is a complete scam operation hiding behind rigid policies and robotic customer service.

I accidentally booked the wrong date (Booking ID: 1922513654, August 19 to 20, 2025). The moment I realized it, I immediately rebooked the correct date, which was August 2, 2025. I even paid for the stay again. So they got two full payments, and I stayed only once.

And yet, they flat-out refused to refund, amend, or offer any credit for the original date. Their response? A cold, soulless, copy-paste reply: “Non-refundable, non-changeable.” That’s it. No logic. No empathy. No basic human decency.

Let me be clear. I wasn’t asking for a special favor. I rebooked with them. I still gave them my business. But they chose greed over integrity.

Their so-called customer service is a joke. Emotionless, scripted, and zero effort to understand or help. It was like dealing with a wall. They could have easily shown some flexibility, but instead, they chose to pocket my money and shrug it off.

To make things worse, during my actual stay, they even had the audacity to charge me RM20 just for an extra blanket. As if double-charging me for the room wasn’t enough, they still tried to squeeze every last ringgit out of me.

This is not hospitality. This is predatory behavior. Resorts World Kijal will take your money, hide behind fine print, and abandon you the moment anything goes wrong.

If you make even a simple, honest mistake, they will exploit it. No refund. No adjustment. No support. Just cold policy and absolute indifference.

Shame on this resort for their dishonesty and inhuman treatment of paying guests. I will never return, and I strongly urge everyone to avoid this place completely. Spend your money where guests are treated with fairness and respect, because Resorts World Kijal treats you like a walking ATM.

Update: They charged me RM20 for an extra blanket without informing me upfront and when I raised the issue with AGODA afterwards they denied the charge and claimed there was no record despite it being written on a manual invoice by a lady in tudung during my stay. Unfortunately i threw away the invoice.This kind of dishonesty is completely unacceptable and shows a total lack of integrity! Resort world kijal is...

Stay here for twice in 2 months for work trip. -Resort world KIJAL is the only hotel in that area and you must need a car to go out for food / sightseeing . -There’s a Petronas station & a small Chinese seafood restaurant outside the hotel . -the hotel is old as it’s opened in 1999. The building itself needs a lot of maintenance and of course it’s not easy to take care of a building using a lot of woods .

ROOM -the room has a strong mouldy smell. Bed sheet is clean . They provide refillable plastic bottles at room, each floor with a drinking water supply machine near the lift . the toilet 🚽 has flushing problem , u need to hold the handle down until your business is fully gone . Have to double check . -the shower has strong water pressure but they only provide 1 type of shampoo for head and body 🚿 -beds are hard coz it’s old. The bedsheet always got old stain

FOOD -the breakfast is ok , everyday they provide nasi Lemak ( always got chicken - Ayam berempah , kampung fish in curry etc) , basic western food ( steam ham / sausage, tomato ) , egg station , 2 types of breads and some sweet buns & Malay kuih . there’s a cafe at lobby that people will always hang out. Did not try that so I can’t comment on that .

FACILITIES -they have big pool suitable for family and kids -lots of OUTDOOR parkings but I choose Valet parking as its right at lobby and under roof so I...