Shafura Hotel 2 — Hotel in Terengganu

Stayed here often for work. I don't have high expectations for any budget hotel. The rooms were comfortable enough. Water pressure do sometimes drop, but otherwise the hot water works well enough. Most of the time it's fine though. It's usually during peak hours. Oh, when it rains the ceiling at the reception area would leak. Almost slipped once. Thankfully none of the rooms I've been in had that issue. The building is still under renovation apparently. Parking is limited but never had trouble even when it's full.

Wifi speed was good enough to play games with. The guest reception was also good. I forgot to have cash on me for the RM50 deposit. They accepted card payment and asked for my bank account number for the return. The deposit return took weeks however. I forgot about it and received a notification from my banking app. So it still is best to pay the deposit with cash.

Next to the hotel is a "mamak" restaurant. Nothing special, but I like their kaya toast. The bread is thick and fluffy. For a cheap breakfast it's okay. On the other side is a cafe which apparently makes good coffee. Never tried, nor have I dined at the hotel's restaurant at the back. If parking space is full the run-off space near the cafe is where I would park, or the mamak restaurant...

Very rude front desk customer service!! Not even a thank you was given when he randomly asked my husband to show him our kad kahwin at 7 in the morning?!! Despite the fact we have shown him our kad kahwin on the first day!! So rude, with no thank you or some explanation as to why he needed us to show him again. The way he asked is simply downgrading and disrespectful. The room is totally basic and dirty. The surrounding environment is noisy, all the time. Please dont come here, the service is just...

I had stayed here two weeks ago and the front desk customer service was helpful, and I checked in again yesterday this time the front desk customer service was so rude. Thinking of staying two nights but I checked out early this morning. Rather stay else where which is some distance a way from my work place. Wonder if she attend the hotel management course. In hotel lines most importantly is your front desk customer service, your location are perfect, your room are clean but with one bad...