Mr. Syed Fahad : Dhigafaru Island Resort, Maldives : Customer Feedback
I Mr. Syed Fahad had booked the Dhigafaru Island Resort, Maldives through the Make My Trip Portal from 29.05.25 to 02.06.25 please. I had booked the Dhigafaru Island Resort, Maldives. I had travelled with my wife & a year old son. We had a genuinely horrible experience; allow me explain the same.
Unavailaliility of Wifi at the beach: The Wifi was strictly limited to the room; no Wifi at all the beach. That means no connectivity beyond the room at all. Owiing to this we had to stay confined to our room majority of the time. Thus losing out on the serene landscapes & natural beauty of the place which was Utterly disappointing.
Property infested with mosquitos: Due to ongoing monsoon; the amount of mosquitos as increased drastically. The property having already known this; should have made necessary arrangements such as mosquito repellents and sprays in the Property premises including the rooms, Unfortunately none of this was done. It was a health hazard besides inconvenience to the guests. Having a small child with us was a very risky; considering the health hazard.
Marketing gimmick with respect to the room: While booking the room online it mentioned "Sunset Beach Villa". Logically one safely presumes that the sunset must be visible from the room. Unfortunately, it was not. Thus a complete play of words by the Property's marketing team to cheat the guests please. Felt extremely cheated, having travelled this far & losing out on the serene landscapes & natural beauty of the place.
Lack of information wrt the activities at the property by the Hotel's staff / Concierge desk: We understand; that there were a lot of activities to indulge in at the property. Unfortunately, the guests were just not informed about all the activities available at the property proactively & elaborately by the hotel staff / Concierge desk. Thus; despite doing quite a few activities ourselves; we were not able to explore most of them something that we as guests would have loved to. To summarise; left us with a feeling of not gettiing our money's worth.
Poor quality of food (Buffet) & arrogant hotel staff: a. Stale & reheated food served: The food was evidently stale & being repeated after being frozen and reheated. Upon informing the hotel staff; no heed was paid to our complaint. Evident arrogance on their part.
b. Bad taste of the food & a health hazad: The taste of the food was not good at all. Rather, I & my wife were down with food poison after eating this food. We safely attribute this to stale & reheated food being served. Certainly a heath hazard please.
c. No refilling of food once over: We logically expect the food to be refilled once over of the heated serving containers at any buffet table. Unfortunately that was not the case here. Upon informing the hotel staff; no heed was paid to our complaint. Evident arrogance on their part.
d. Very limited variety & stale fruits: Besides being limited in variety contrary to our expectations; the fruits were stale. Upon informing the hotel staff to replace them; no heed was paid to our complaint. Evident arrogance on their part.
To conclude our experience: a. This is just a 2 star property sold as a 5 star property by the hotel. b. Not recommended at all based on our experience. c. Were evidently mislead & cheated as guests. d. A truly horrible experience.
Thank...
Read moreThis is s delayed review as my previous one failed to post.||||We went to this amazing resort in March 2025. We were greeted by a representative from the resort at the airport and escorted to the seaplane terminal, where we had short wait. I have read reviews of people having a long wait here but I guess that depends on your arrival time and seaplane schedule. The seaplane transfer was an utter delight. I was anxious as to the tf from the plane to the landing jetty but it was all fine.||||Being our first ever visit to the Maldives, we were blown away with the welcome we received when we stepped on to the island. The memories will stay with us forever.||We were booked into a semi water villa. This was amazing. The outside bathroom was a new experience but it was great and very clean. The room was spacious and well appointed. The outside decking was a little below par in areas, some of the wooden planks needed replacing and some footwear would be advisory but did this affect out enjoyment of the accommodation? absolutely not!||The beach and pool areas were amazing. The walkways through the lush green gardens were magical. Sunbeds always available, the views and scenery stunning. Very quiet and little evening entertainment but we loved this, but some may find it a little too quiet. Never tired of the views - the most amazing beach we have even seen.||||The staff all work incredibly hard especially in the pool bar and restaurant. Our room attendant was great and the detail, right down to sweeping the sand on the path to our villa several times a day was superb. I can honestly say that the staff we interacted with were amongst the friendliest and happiest we have ever had the pleasure to meet.||||Negatives none really. If I was being really critical some of the dishes served in the buffet restaurant could have been hotter but we were impressed with the variety and quality of the food.||We had use of a kayak, free of charge for 30mins, This was fun to do. The staff here could have maybe been a bit friendlier, but to be fair we only interacted with them once so could have been a bad time. The variety and abundance of the sea life was mind blowing. ||It would be nice to have an area of the bar for adults only and I think that under 16's should not be allowed in the games room as we saw young unsupervised children mis-using the equipment and don't think this is right for the staff to have to deal with,||||Although this was our first visit to the Maldives, due to a fire at the London airport and our return flight got cancelled. As we were already at the airport there was nothing our resort could do to help. Long story short our 10 day trip turned into 16 days (no complaints here!). The reason I mention this is that in that period we were placed on 2 other islands. Therefore, our review is not based on just one experience but 3. Although both the other islands were great & more expensive, we felt neither came anywhere near being as good as Dhigufaru. ||This trip was meant to be a once in a lifetime experience but we are already looking to return again next...
Read moreAn experience which will stay in my heart forever.Started with a bit of a hiccup though as we were informed by the seaplane guys(TMA) that our luggage would be sent later.Nevertheless,we checked into our veli pool villas.The kids(ages 19,12) were excited to have their separate room. Day1-We freshened up and went to explore the island.It is so gorgeous that I dont have words to describe it.The beach is beautiful and the colors of the ocean are endless and keep changing at different times of the day.We enjoyed the most glorious sunset and gorged on the dinner buffet while enjoying the views of the full moon and the waves right next to our table.The servers were attentive and warm,the food was delicious and the balmy ocean breeze was soul soothing. Day2-We headed post breakfast for the dolphin cruise after a peaceful night's rest.We spotted countless dolphins and it was a euphoric moment indeed.What an experience! Snorkeling is always top in our list and that's what we did next.The arrival jetty area is what we explored and we were not disappointed.Numerous fishes were sighted by us and we used our own full face snorkeling masks which made it easier and fun.The water in this area is not choppy at all and very good for snorkeling.The sunset on this day also was surreal and we happily clicked pics at the beautiful sandbank. Day 3-We moved to our bodhanfulhu(overwater) pool villas which are the epitome of luxury.Neat well designed rooms,plenty of outdoor space and the infinite ocean right in front of us.The odd numbered villas have a sunset view and we were lucky to get both with that.The kids enjoyed swimming between the two villas and having fun in both the pools.Snorkeling wasn't that great on our side,though.We visited the mantas in the evening which arrive like clockwork at 5pm daily.There was an event at the bar that night with live music and it was the best way to end a beautiful day. Day 4-We snorkeled near the games area today and it was fantastic.The sea is full of corals here(most are sadly,dead) and countless varieties of fishes.We also saw some sharks and some fish eggs as well.In the evening, we headed for the sunset fishing excursion and returned victorious with a huge catch.Between the 4 of us,we caught over 20 fishes.We enjoyed our last dinner there and the buffet was fab with tremendous variety.Later,we chilled at the viewing area and enjoyed watching the marine life by night.All in all,the most incredible holiday ever! Special mention-Ally Adam(manager) who ensured that everything was well taken care of, right till the moment of departure Sharuvaan-for his help and guidance Sayana-our personal guide on the island Servers-Anees,Haazim,Hassan,Nihadh,Niuna,Saanih Tips-1)Opt for a split stay between beach and water villa to enjoy the most. 2)Explore this snorkeling paradise by carrying your own full face snorkeling mask and reef shoes as corals are quite sharp and can cut you. 3)The excursions are a must-do 4)Mantas meeting time-5pm daily 5)Take a lot of pics to preserve the...
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