San Felipe Marina Resort — Hotel in Baja California

We give to Marina Condo Resort, 1 start only.|The 1 start is for the panoramic views and beach.|The resort had been in decadence by the onership -management since we came the first time 25 years ago . This is the 3rd and last time that we come. |The resort screams for maintenence and remodelation in all areas: rooms, arqutecture, green areas, pool, public restrooms, beach showers, lobby, entrance and more.|1.- The signs to find the lobby are misleading.|2.- The lobby door knob does not work.|3.- No digital room keys. The room locks are questionable secured.|4.- TV very basic channels. Poor wifi and internet signal.|5.- One small indoor- open pool for everyone. 2-3 families and it will be packed.|6.-Rooms with no air condition on the bedroom. Be sure to request- fight for one on it, before paying your stay.|7.-Most of the curtains do not work. I had to spend hours with the personnel on my first day, until maintenance took a good one and replace the broken one in our living room. |8.- The refrigerators are very small, but they also have rooms with mini- refrigerator... real mini. Your decision.|7.- Only 1 burner was working on my stove.|8.- The time knob control of our microwave came off. It was broken.|9. - Old room towels, the beach towels were ok.|Here comes more bad stuff:|10.- There was no running WATER at the room during the night and early morning. The lobby personnel told me that the WATER electric pump is SHUT DOWN during the night to save electricity. |I had to find a water hose in the property and carried water to fill the toilet and wash my hands|11. - We had a water leak from the top room the last 3 days of our stay. They suggested to put towels. No raining, so the water was coming from the plumbing. Which one? I do not know.|12. The policy of no noise is from 11 PM to 9AM. The owner let a group to come to the property to film a video. They were some kind of yoga with a cold water treatment- challenge. At 5:45 AM they started blasting the property with HIGH LOUD music and YIELLING to encourage the group, until 10AM. The lobby personnel did not do anything because "the group have a right to do their activity. She said".|Finally:|13.- My wife forgot and left her earrings, pendant and necklace on the dresser next to the bed, the day we checkout. |We were crossing the border back to USA when she noticed it. We called and asked the lobby receptionist to go to our room to check it. She reported that nothing was on the dresser and that the room was already cleanned.|We reported to management and to everybody.|Marina Resort Management openned and investigation and told us that none of the personnel reported to see my wife jewelry and the "supposedly disappear" that we claim cannot be validated.|I replied by saying:|Ther is NO supposedly my wife forgot her jewelry and it WAS STOLEN by the cleanning personnel. |I saw her jewelry on the dresser before I started to pack our car.|2 cleanning women enter the room and they did not see anything???|The jewelry was stolen between 12- Noon and 4PM when we called to the lobby.||During check out the receptionist asked me if everything was OK. I gave him the whole list and they he said:|"Oh..ok, but besides that everything was ok? Isn't it?". THEY do not care!||A good note besides the location of the place:|Between the personnel there are people that really care: Rosa, Lulu, the maintenance, security and janitor guys.||It is so sad that just a natural beautiful place (beach, horizon, location) are not paired with the resort...Marina...

We arrived at 2:30 PM on a Monday, no entrance guard at all during our entire stay. Everybody could have just walked in. The Hotel with about 70 rooms was rather empty. The Manager was sitting in her office with view to the Reception that was not occupied. She told us in a careless way that there is no check in before 3pm. All other 6 check ins had to wait too and some of them have been waiting for hours! The keys and the papers where visible prepared on the back desk at the reception.||At 3:05 pm a receptionist arrived with some other staff and she made the check ins one by one. I ask myself what they are doing on a weekend when the hotel is busy??? (they have around 70 rooms)||We got the key and had to search our room. Of course, nobody did help us with our luggage. I expect at least an offer to do so when paying 120 USD a night.||The room was soso. A stone hard mattress, old furniture, a teeny bathroom and a loud central A/C from the 1990. The hotel is around 35 years old and probably nothing got changed since then. We had thick black hairs on the floor and dirty glasses, I mean really dirty glasses. The bathroom was small and outdated. Only two bath towels, no small ones and no facials. The WC was the size for children and the shower had an old plastic curtain I tried to touch as little as possible. The A/C was so loud inside the room and the exhale on the patio even louder, so no way to relax when the A/C switched on. They did clean the coffee machine with chlorine and did not wash it out with water. The first coffee I made I had to spit out right away.||The grounds are uncared, garbage laying around everywhere and the rubbish containers are full. We saw the same rubbish for three days, so nobody is cleaning. So was the pool (no pool towels nowhere, not even in the room): an oily film on the water and dirt in the corners. From there I brought a souvenir back home: an ear infection I had to treat with antibiotics. 😠||Restaurant or a bar? Nonexistent. You cannot even buy a beer, water or something to eat. The next 7/11 store is approximately 3 miles away. We tried anyway to enjoy our days but it was difficult.||When I checked out, the receptionist told me that before I get my cash deposit back I had to make while check in, I have to bring all my belongings out of the room (It was about 35°Celsius/95F) that somebody can go and check the room. Are they worried that somebody is stealing an at least 10-year-old coffee machine or a towel from MGM Resort in Las Vegas? Yes, believe it or not, one of the two towels we had was from MGM Resort Las Vergas. ||I would give a 1-star review or less but Anais, one of the two Receptionists pushed it up with her kind and friendly way to a 2-star review. I am really sorry for her that she has to work at such a place, she deserves better.||For me this hotel looks like a place they just let die and try to make as much money out of it without investing anything.||Dear owners, I recommend you to exchange the manager immediately, reorganize everything and invest lots of money - or sell this place to professionals who know what they are doing. The only positives this place is having are the beach location and Anais the receptionist.||I would not even stay here...

I give this experience a 2 rather than a 1 simply because of the fairly low rate for the oceanfront location and the fact that it has hot water and a functional heating system...but there's a reason they cannot book rooms even with their large oceanfront suites at only $94USD/night. This hotel has so much potential that it hurts me. In a bygone time, the property was undoubtedly an ultra-luxe architectural masterpiece with a rich and fabulous past under the soaring celings of its oceanfront ballrooms and indoor pool and spa...but THAT is clearly history at this point. The faded disparaging oasis is literally crying out for a major rehabilitation.

We stayed from Sunday to Wednesday and the giant property was inhabited by approximately 2 other booked rooms. Upon arrival at about 10:30pm on Sunday (which we had pre-arranged out of courtesy), we were escorted to our room. The room was completely dark, absolutely freezing cold and there was a dead cockroach in the foyer between the kitchen and bathroom. The woman who was letting us in ignored the roach and left, though she clearly saw it. We had to pick it up and throw it out ourselves. Now my first impression was set. Not normally in my nature, I scoured the room looking for filth. I found evidence of roaches beneath the kitchen cabinets and questionable buildup in the corners of the built-in bed/nightstand structures, smeary countertops, and long dark hairs everywhere on the floors and bathroom surfaces. Excusable but not acceptable, the accessories were old, tacky, out-of-theme and dirty. There are no draperies or sheers, instead they have been replaced by haphazardly installed white roll up shades which block the bedroom window from opening and leave you with two options: black out...or no privacy. While there were only a few guests in the dilapidated palace-by-the-sea, they were all close by, so most of the time we were with black-out shades down, no view, no sun, and lamps on to see. The entire property was refit at some point with ultra-shoddy white vinyl doors and windows. Visually they stand out in a most hideous way and almost none of them are functioning properly, including the double doors in our room leading out to the ocean. The stationary door had been screwed together with now-rusted interior screws and a flimsy wobbling L-bracket held the doorway together. The passage door had to be kicked to open and close it. The pillows were disgusting and flat with years of discoloration and staining from drool and sweat. The sheets seemed cleaner but stained. The blankets were too small for the bed and not warm enough considering we didn't know we had heat until the end of day two. The heater warmed the room beautifully but sounded like an...