Hotel Real De Biezma — Hotel in Chihuahua

There is no on site parking , so you have to park about 3 blocks away from the hotel and carry your own bags all the way. If you ask for help, they send a guy with no cart or way to carry the bags so you still have to carry some of them. The rooms are nice but the pillows are made to order, so they are too plump and have little give so you can't really get your head to a comfortable position. When asking for extra pillows, they said they didn't have any more, I had to ask 3 different people until I could get one. Also there is a painting in the hotel lobby that's signed by the daughter of the hotel owner, but that wasn't painted by her, but by a local Chihuahua artist, so this is some kind of copyright theft. Anyway, this hotel doesnt really justify the price they charge for your stay. It's better to stay at other hotels...

I have stayed in this hotel a few times, because of its location and views of the city plaza. The lobby smells bad, like sewer, the rooms are not the cleanest since i’ve stayed there before i already knew what to expect and sadly it’s not getting any better, food i tried was a solid 7. This last time i made a reservation 2 months ahead due to the local event going on , the hotel decided to over book and canceled my reservation two weeks priors of me flying out there from the U.S. they didn’t care that i wasn’t able to find a place where to stay due to the saturation of people coming to this event. The hotel staff is ok and friendly. BUT! whoever the lady manager who called me to cancel my reservation was VERY, un-professional and lacks hotel...

Un hotel excelente para tod@s, a excepción de...||||1. Papás que tengan bebes porque sus cunas NO cuentan con colchones (esperen recibir la recomendación de usar una cobija por parte de la recepcionista o de solicitar devolución para que cambien de hotel)||||2. Personas que NO son sensibles a la luz porque sus cortinas no cubren completamente el marco de la ventana y por lo tanto, la luz del exterior a media noche es parte de la decoración de la habitación.||||3. Personas con problemas de escucha, porque los aparatos de refrigeración son ruidosos a pesar de ser equipos relativamente nuevos.||||4. Personas exigentes, porque tanto las almohadas como las toallas son de adquisición de segunda mano.||||5. Personas que NO les guste recibir muecas, gestos y antipatía por parte de la recepcionista mientras pasen por el lobby.||||6. Y por último, personas que NO puedan cargar sus maletas y caminar por el callejón sin ayuda de un "botones" o un "guardia" del hotel. Sus estacionamientos se encuentran ubicados en bodegones externos al edificio.||||Para todos los demás, este es el hotel ideal sin...