Hacienda 1800 — Hotel in Coahuila

Hellish Nightmare fueled by Extortionists||||785040678||||First, I cannot stress this enough STAY AWAY FROM THIS HOTEL.||Secondly, we planned to stay here for 2 nights and 3 days. At our arrival everything was great. We were having so much fun. We asked to get the jacuzzi ready so we could enjoy the afternoon, I asked for a few beers with an open tab. I traveled with my wife and 5 YO, this will be important later.||It was getting darker and we reserved a fire pit they have, I order a glass of wine and sushi for dinner, we were having a lot of fun. But that changed that same night.||We went to bed early, and we were already sleeping, at one point after 11pm I woke up to go to the toilet and noticed I had some missing calls on my cellphone. Then I checked on WhatsApp and I had a message there, saying the Hotel Lobby was trying to contact me for some reason, they addressed me by my name, they identified themselves as staff of the hotel and had knowledge of the room we were in.||So, I did not think anything about it and replied asking what the matter was, and immediately right after, they called again, identifying themselves as members of a Cartel. I hung up and called the lobby, nobody picked up, so I look through the window and it was all dark. Then a few seconds after that, they call me again, this time through WhatsApp saying they were at the hotel and I was in a bad place at a bad time. They said they were holding all hotel staff hostage in the lobby and to think twice anything I’d do.||They then started a vide call, showing “themselves” with a mask concealing their face and a bullet proof vest with the cartel initials on it.||They said they were there to collect some payment for protection the hotel “missed to make” and, because there were some members of a rival cartel. They told me things would get ugly soon, but they did not want to spill innocent blood, they started asking if we were members of the cartel, if not, then we could leave unharmed.||After a couple of minutes, they said things were worse than they had planned, so it would be better if we left the hotel and stay somewhere else.||We complied as we did not know what was happening, nor I could communicate with the hotel or its staff to clarify the situation. We left, and we were forced to stay at another hotel, with our cellphone on a video call at all time, and the other phone on call with them, they were using WhatsApp video call to watch us through the whole thing.||It was 4am already, so I realized that was not possible, and could not understand why they were making so much time, so I suddenly thought this was an extorsion call and they had us isolated so they could ask for a ransom to our families.||After that we hung up and came back to the hotel Hacienda 1800, we talked to the guard (they have only 1 in a hotel that is in the middle of nowhere) and I explained what happened. We head back to our room and try to get some sleep; at that time, it was 6am already.||||At 8am of the second day, I talked to the receptionist and she said the guard informed her, she then added that this was not the first time this has happened. She told me the manager was aware of this and he would talk to me, but later as he was on a meeting.||I head to the restaurant to have breakfast and after that, I went back to the lobby and demanded to talk to the manager as he failed to contact me.||He then approached me, and we talk a little bit,||He never shown real concern, at some point he even tried to put the blame on me saying “well, you should have known better”||I told him there were 2 main factors that made this possible:||||1. Someone from the hotel staff has provided my information to the extortionists since they knew my name, hotel, and room.||2. They have failed to provide valuable information like hotel staff shifts. It turned out everybody leaves the facility at 11pm and just leave one guard there. There is not any sign stating that nor I was told when I checked in.||If I knew that information, maybe my behavior could have been different as when they showed up on the video call, they showed me their guns and bullet proof vests and then told me they had everyone hostage in the lobby, there was not a real reason to think this was all fake.||Besides this terrible experience we lived through. The manager did not offer anything at all to try to alleviate what happened, he limit himself to offer me 1 free night for the troubles. Which I refused, the only thing I really wanted was to leave the hotel ASAP but had to wait until Wed. since we had no sleep at all, and I was afraid to suffer an accident because of that.||On Wed. when we checked out, I ran directly into the manager and did not even react when he saw me, like nothing happened, he did not try to talk to me, or anything at all. When I was checking out, I asked the receptionist to cancel all tips from my open tab. She complied and to my surprise, one of the receipts was missing, and this was the one I ordered the beers with. When I left the jacuzzi area, I was in a real good mood and left a considerable tip to the waiter.||For some reason after all this happened, I kept on thinking that waiter had something to do, and then when I checked out, having that missing receipt was kind of a red flag. I don’t know if that guy was or not involved somehow with all this, but again, someone from the hotel staff gave away our info to the extortionists or even participated in the act.||||After we got home, I did some quick research and found some info about this new method of extorsion. It is called Virtual Kidnapping.||||So, please avoid visiting this Mexican town at all costs and do not ever even think to staying...

The hotel is very nice and very clean the air conditioning works perfect taking into account the day average temperature here is over a hundred degrees Fahrenheit. The food is not that good and they have a messy problem between what they can offer you and what is written on the menu, they told me a couple of times they're coming out with new menus but I don't know why is so complicated to print them on a laser printer. The Personnel that work in this hotel try the best to meet all your needs. The pool is fantastic. The TV don't have a single english spoken Channel. The only thing that is really really terrible is that the computer system they have doesn't let you charge to your room either at the bar or at the restaurant so you have to carry cash everywhere you go and receive change is messy. Not to mention another big problem they have which is the internet when I was looking for the hotel here in cuatro cienegas I think this one out because it says it has Wi-Fi, it does not really have a serious Wi-Fi because they have like six different networks working in hot places as far as samples right now I have to be in reception to fill out these info. In the room the Wi-Fi clearly doesn't exist and worry does this beat is very very slow 2.5 MB not enough cuz I don't dream nothing my wife is a Netflix fan and Wake Within see it nowhere not to mention that if I don't have Wi-Fi in the room it is very complicated to watch a movie. If Ever I am to return to this place I will make sure before making the reservation but they have Wi-Fi everywhere with a decent speed at least 5 or 7 megabytes. The bar has a big selections of Liquors and mixed drinks, but everything you are there something you have to take out your wallet Bay and wait for the change you cannot open a tab or charge it to the room. My pockets are full of coins. A good thing they have is Breakfast...

I came here with my family. |the place looks beautiful, cute swimming pool Fantastic.|Deadpool It's not so good, Breakfast is very good, lunch and dinner they have a mess between what they can give you and what is written on the menu, de todos me deja a New menu coming out but it Just hasn't come out, I really don't know why because everything I menu it's a simple as using a laser printer of sorts.|The Personnel that works here try their best to please you you know your requirements.|My wife didn't like the food.|I'm beautiful bar selection actually that is one of the main things to do here have many many drinks, but, it was up to me to find out that whatever you are there got to be paid right there and then in cash they don't have a computer system to charge it to your room.|Although Trip Advisor says they have Wi-Fi it is not totally true, wi-fi is a mess deja about six different Locations inside building in you have to be Open to One another to see Which of them really works and Max Speed of communication was 3.5 MB, in the room I can tell you none of these six Networks little work and with that type of speed there is no way on Earth you can use Netflix, or any other streaming services my wife ways very American was disappointed.|If I return the game it will be only if I make sure that I can sign either at the restaurant or at the bar to my room they need some assistance tutoring or Consulting in systems which today 2018 it is easy to get along the line they love...