Holiday Inn Durango by IHG — Hotel in Durango

I´m a gold IHG rewards member, during the past several months I have been traveling for both business and pleasure purposes to different cities such as Tuxla Gutierrez, Monterrey, Laredo, Houston, Clemson and other locations in South Carolina State and I always stayed in a resort of the IHG family. the main reason of doing this is because of the "GOOD SERVICE" and finding safe, clean and comfortable accommodations. But this time was the exception, it all started just at the time of arriving to Durango city Holliday Inn. I asked for the internet password and then I was told that it was no possible to access the internet WI Fi until I had my room assigned (so I had to wait for the registration process to have the password, like if I was going to just use the service and then leave). When I filled the registration card I write down my IHG number then I was told that I was no getting no privileges and or reward points because my company was paying for my stay (every time I travel for business reasons my company always pay the bill and never ever had this issue). That is when this dude on the front desk started arguing with me until somebody else from the hotel personnel stopped him and tried to fix the situation. I never judge a place because one person bad attitude or lack of any common sense but when it´s more than one then I believe they need some feedback (had some other service issues at the restaurant and front gate). I hope the main manager can improve their service quality because they have a nice and...

I reserved this place three to four months prior to my stop! I reserved two beds on the first floor because I know this place and they don't have an elevator and I have a heart condition. When we arrived I was given a room with one bed on the second floor and was told they did not have any rooms on the first floor left with two double beds. I arrived at 3 pm and the parking lot was empty. The AC in the room sounded like a jet engine when turned on and was told by maintenance that was the only speed it had. I found out why at 11:30 when the music and singing started below our window. Without a blasting AC which you could not sleep next to you could not sleep with the music and singing. We packed up and left at 12 midnight and drove for an additional 12 hours to our destination after driving 9 hours to get to this hotel. I am done with Holiday Inn after this experience! You can stay at a dump hotel and have a better stay with less grief than this place. Many other issues not noted in...

I reserved this place three to four months prior to my stop! I reserved two beds on the first floor because I know this place and they don't have an elevator and I have a heart condition. When we arrived I was given a room with one bed on the second floor and was told they did not have any rooms on the first floor left with two double beds. I arrived at 3 pm and the parking lot was empty. The AC in the room sounded like a jet engine when turned on and was told by maintenance that was the only speed it had. I found out why at 11:30 when the music and singing started below our window. Without a blasting AC which you could not sleep next to you could not sleep with the music and singing. We packed up and left at 12 midnight and drove for an additional 12 hours to our destination after driving 9 hours to get to this hotel. I am done with Holiday Inn after this experience! You can stay at a dump hotel and have a better stay with less grief than this place. Many other issues not noted in...