Quinta Real Acapulco — Hotel in Guerrero

I have so many positive things to say that I don’t know where to start. First there are 2 security check points to get into the hotel. Very secure place. When we (family and I) got into the reception area we were given ice cream and a cold towel as temperatures were over 98 degrees Celsius super hot (it was August) this was a last minute reservation as the last hotel was awful so this was a very short notice same day reservation. The staff was very nice and polite. Checking in didn’t take long about 15 minutes. Once I went into the room I was delighted to see the beautiful view of the ocean. The room was super clean and I loved the extra toiletries that were in the bathrooms. There is a safe located in closet along with iron, bathrobe, slippers, hangers and a small bag with needle and thread. I have attached as many pictures as I could. It’s a private beach and there is a security guard protecting the beach for any other party goers from the public side. They also have restaurants in case you get hungry and there food was yummy. I am going back again to stay for a longer time as I only stayed...

Our honeymoon at the Quinta Real in Acapulco was unforgettable, for multiple reasons. Let me start with the bad: Rooms are quite old and the hotel doesn't seem to be in great condition. Paint is peeling off the walls and furniture is very old in the rooms. Staff coordination is lacking, and it took them almost 30 mins to get us cutlery and plates to our rooms via room service. We found cockroaches multiple times in the room.

While these are huge red flags, let me move on to the great: The hospitality of the staff is like no other. Once we raised the above issues, the team did everything to ensure our stay went smoothly. All the staff were very responsive and super helpful. I would like to thank Fernando and Oyuki, and Domingo and Inès for their constant support and help during the stay to make our honeymoon perfect. The pool and view are spectacular and made it the stay of a lifetime, with direct access to the beach as well.

If I were to ever return to the hotel, I would do so only because of the staff. The hotel needs to upgrade and ramp up its amenities to compete with others...

I have had a long weekend recently with my family but will not recommend this hotel, first of all is super old, rooms are not in good shape, with bad smell and cots for babies were looking like they have been in a war. Then at our check in they have charged us twice and even today after almost 1 month I am trying to get a confirmation that they at least did the return of my money. Called so many times, everytime is same thing : we will get back to you and nobody does... easy to charge you, especially twice but they have no intention to help in sorting this issue that they did. Then when it comes to restaurant and what it offers first is very poor choice and then not tasty at all. The only thing I would say positive is the staff around, they have been super helpful everytime, not reception team. I wouldnt recommend or go back as its too expensive for what it is and what is offering and as experienced anything...